Account Manager - MoneyPass Group

Fiserv
Pennsylvania, Wisconsin, Arkansas, Delaware, Idaho, Maine, Mississippi, Nevada, New Hampshire, North Dakota, Rhode Island, South Carolina, Vermont, West Virginia, Wyoming, District of Columbia, Alaska, Alabama, Arizona, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, North Carolina, Ohio, Oklahoma, Oregon, South Dakota, Tennessee, Texas, Utah, Virginia, Washington
Workplace: RemoteFull timeUSD 71,400 - 111,700 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Client service","Communication","Problem-solving","Accountability","Organizational skills"]

Serve as the primary day-to-day partner for MoneyPass financial institution clients, providing operational support and resolving service inquiries. Manage client requests across program changes, onboarding, maintenance, pricing setup, and settlement documentation. Coordinate internal and external teams to handle escalations, research and resolve client needs, run operational review sessions, track service metrics, and support continuous improvement across servicing operations.

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FursaFursa
Fiserv
Fiserv
9 hours ago

Account Manager - MoneyPass Group

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the primary day-to-day partner for MoneyPass financial institution clients, providing operational support and resolving service inquiries. Manage client requests across program changes, onboarding, maintenance, pricing setup, and settlement documentation. Coordinate internal and external teams to handle escalations, research and resolve client needs, run operational review sessions, track service metrics, and support continuous improvement across servicing operations.
Location: Pennsylvania, Wisconsin, Arkansas, Delaware, Idaho, Maine, Mississippi, Nevada, New Hampshire, North Dakota, Rhode Island, South Carolina, Vermont, West Virginia, Wyoming, District of Columbia, Alaska, Alabama, Arizona, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, North Carolina, Ohio, Oklahoma, Oregon, South Dakota, Tennessee, Texas, Utah, Virginia, Washington
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for MoneyPass clients, providing operational support and timely issue resolution.
  • •Handle client inquiries for program changes, additional products, service requests, onboarding, maintenance, pricing setup, settlement documentation, and escalations.
  • •Partner across MoneyPass Group and Fiserv teams to support product enhancements, defect management, parameter changes, implementation requests, and client escalations.
  • •Coordinate with internal and external partners to research, manage, and resolve client needs accurately and efficiently.
  • •Schedule and lead client operational review meetings, provide stakeholder updates, track service metrics, and support continuous improvement efforts.
Travel: Low travel

Pay and Benefits

Salary: USD 71,400 - 111,700 annually

Key Requirements

  • •Bachelor’s degree in business, finance, technology, or related field preferred (equivalent work experience may be considered).
  • •Strong client or operations support experience.
  • •Professional verbal and written communication skills with the ability to follow established guidelines and procedures.
  • •Ability to deliver an excellent client experience with strong accountability, ownership, and follow-through.
  • •Preferred: knowledge/experience with bankcard credit/debit card services or ATM processing, and 3–5 years in financial services/banking interacting directly with clients.
Experience:3-5 yearsFintechFinancial servicesBankingPayments
Education:Bachelor's
Skills:Client serviceCommunicationProblem-solvingAccountabilityOrganizational skills

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn