Representative Consumer Relations - Customer Relations

Tyson Foods
Arkansas
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Decision-making","Customer service","Stress tolerance"]

Represent Tyson Foods to consumers by learning product development, production, packaging, shipping, and sales processes. Train on the CRS platform/database and Tyson systems to resolve product issues and inquiries from social media, phone, letters, text, and chat. Monitor and report product crises, educate customers on allergens and USDA food safety practices, and research solutions for customer problems including packaging and marketing promotion clarifications. Work on-site in Springdale, Arkansas.

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Tyson Foods
Tyson Foods
15 hours ago

Representative Consumer Relations - Customer Relations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 40 minutes agoStatus: Live

Job Summary

Represent Tyson Foods to consumers by learning product development, production, packaging, shipping, and sales processes. Train on the CRS platform/database and Tyson systems to resolve product issues and inquiries from social media, phone, letters, text, and chat. Monitor and report product crises, educate customers on allergens and USDA food safety practices, and research solutions for customer problems including packaging and marketing promotion clarifications. Work on-site in Springdale, Arkansas.
Location: Arkansas
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Complete on-the-job training across Tyson Foods areas (product development, production, packaging, shipping, and sales).
  • •Train in CRS platform/database and Tyson systems to resolve consumer and customer inquiries.
  • •Monitor product issues daily, identify crises, and report them to management in a timely manner.
  • •Address product complaints and high-risk customer/consumer issues by researching and coordinating resolutions.
  • •Educate customers and consumers on allergens, USDA best food safety practices, and Tyson history while supporting related communications.

Pay and Benefits

Perks:Paid Leave401kHealth InsuranceLife InsuranceDentalVisionPrescription Drug

Key Requirements

  • •Customer service/public relations background.
  • •Intermediate computer skills and ability to use Tyson systems.
  • •Excellent verbal and written communication skills.
  • •Ability to handle stressful situations with strong problem-solving and decision-making.
  • •No direct reports (individual contributor).
Skills:CommunicationProblem-solvingDecision-makingCustomer serviceStress tolerance
Tech Stack:CRS platformSalesforce CRMTyson Spec SystemsPower BIPDMTyson systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
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