Cloud Switching BE Escalation Engineer

Cisco
London, Krakow
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Written communication","Verbal communication","Coordination","Mentorship","Problem-solving"]

Own technical escalation for complex Catalyst, IOS-XE, Meraki switching, and cloud-management issues, turning unclear symptoms into clear problem statements and action plans. Validate suspected defects using CLI outputs, packet captures, logs, topology, and lab reproductions, and coordinate across Support, Engineering, Product Management, and Sales to resolve customer-impacting problems. Translate field findings into product-quality feedback, supportability improvements, documentation, training, and prevention of recurring issues.

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FursaFursa
Cisco
Cisco
4 weeks ago

Cloud Switching BE Escalation Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own technical escalation for complex Catalyst, IOS-XE, Meraki switching, and cloud-management issues, turning unclear symptoms into clear problem statements and action plans. Validate suspected defects using CLI outputs, packet captures, logs, topology, and lab reproductions, and coordinate across Support, Engineering, Product Management, and Sales to resolve customer-impacting problems. Translate field findings into product-quality feedback, supportability improvements, documentation, training, and prevention of recurring issues.
Location: London, Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Own technical reviews of complex Catalyst, IOS-XE, Meraki switching, and cloud-management issues originating from Support, escalations, or bug reports.
  • •Drive issues from unclear symptoms to clear problem statements, impact assessments, and actionable plans.
  • •Use CLI outputs, packet captures, logs, topology, and lab reproductions (plus firmware context) to validate or disprove suspected defects.
  • •Coordinate across Support, Engineering, Product Management, and Sales to resolve customer-impacting issues.
  • •Convert field findings into product-quality feedback, supportability improvements, documentation, training, and prevention of recurring issues.

Key Requirements

  • •5+ years of in-depth experience with IOS-XE/Catalyst switching, cloud-managed switching, enterprise networking, escalation engineering, or TAC.
  • •Strong Layer 2 and Layer 3 troubleshooting across VLANs, trunks, STP, EtherChannel/LACP, ARP, DHCP, routing, multicast, and packet analysis.
  • •Experience with routing and switching protocols including OSPF, BGP, IS-IS, STP, MPLS, EVPN, TCP/IP, DHCP, and HTTP.
  • •Ability to debug sophisticated systems, distinguish product defects from configuration/environment issues, and document findings clearly.
  • •Excellent written and verbal communication skills to coordinate multi-functional teams and provide support mentorship.
Skills:Written communicationVerbal communicationCoordinationMentorshipProblem-solving
Certifications:CCNPCCIE
Tech Stack:CLIPacket capturesLogsTopologyLab reproductionsCisco Meraki DashboardSQLPythonPerlTCLRuby

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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