Customer Experience Specialist: Retail

Provide timely support to retail partners by addressing inquiries via email, phone, and other channels with a positive, empathetic tone. Investigate retailer issues, deliver accurate product/service/policy guidance, and document interactions to improve support processes. Collaborate with internal teams (including Product, Trust & Safety, and Engineering) to resolve complex requests, while monitoring trends and recurring concerns to recommend actionable improvements. Serve as a subject matter expert on the Retail pillar.