Customer Service Consultant - EBI

Trane Technologies
Gurugram
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Customer advocacy","Problem-solving","Collaboration","Communication","Sales support"]

Serve as the lead point of contact for customers, acting as their advocate to ensure issues are escalated and resolved promptly. Manage a portfolio of accounts using account management processes, identify growth opportunities, and coordinate with Technical Support to deliver solution options. Drive customer satisfaction through service reviews, complaint resolution, and proactive root-cause identification, while supporting contract and valued-added service proposals.

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Trane Technologies
Trane Technologies
5 months ago

Customer Service Consultant - EBI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the lead point of contact for customers, acting as their advocate to ensure issues are escalated and resolved promptly. Manage a portfolio of accounts using account management processes, identify growth opportunities, and coordinate with Technical Support to deliver solution options. Drive customer satisfaction through service reviews, complaint resolution, and proactive root-cause identification, while supporting contract and valued-added service proposals.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as customers’ representative and lead point of contact for customer matters.
  • •Manage a portfolio of accounts, develop action plans, and grow identified accounts.
  • •Identify solution options to meet customer needs and coordinate with the Technical Support team.
  • •Resolve customer complaints by working with internal stakeholders and recommending solutions.
  • •Organize regular service reviews on hot jobs and critical issues; prepare and present proposals and contract terms.

Key Requirements

  • •Bachelor's degree in engineering with at least 2-3 years of relevant owner-direct sales experience.
  • •Knowledge in HVAC systems, chiller plants, airside, energy services, and building services.
  • •Ability to read, analyze, and interpret engineering documents.
  • •Ability to respond effectively to sensitive customer inquiries and complaints.
  • •Direct sales experience into chillers or applied.
Experience:2-3 years
Education:Bachelor's
Skills:Customer advocacyProblem-solvingCollaborationCommunicationSales support

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn