Onsite Support Engineer

Endava Technology
Bucharest
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Customer service","Interpersonal skills","English communication"]

Provide onsite and remote desktop IT support, troubleshooting hardware, software, and network issues to keep systems running smoothly. Manage IT hardware assets, maintain access control and CCTV systems, and support conferencing, collaboration rooms, and printing services. Help internal IT support teams, respond to high-priority incidents (including on-call), and update documentation and procedures using ITSM tools and ITIL awareness.

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FursaFursa
Endava Technology
Endava Technology
2 months ago

Onsite Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 minutes agoStatus: Live

Job Summary

Provide onsite and remote desktop IT support, troubleshooting hardware, software, and network issues to keep systems running smoothly. Manage IT hardware assets, maintain access control and CCTV systems, and support conferencing, collaboration rooms, and printing services. Help internal IT support teams, respond to high-priority incidents (including on-call), and update documentation and procedures using ITSM tools and ITIL awareness.
Location: Bucharest
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide onsite and remote desktop support to employees using Endava IT assets and systems.
  • •Help maintain Endava IT infrastructure and troubleshoot hardware/software and network issues.
  • •Perform IT hardware asset management and keep internal documentation and procedures updated.
  • •Respond to high-priority issues in a timely manner, including out-of-business-hours on-call support.
  • •Maintain access control and CCTV systems and provide support for conferencing equipment, collaboration rooms, and printing services.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •Experience with Windows 10 and MacOS installation, operation, and troubleshooting.
  • •Imaging and deploying Windows equipment using tools such as SCCM and Intune.
  • •Strong knowledge of Active Directory and Azure Active Directory.
  • •Knowledge of networking concepts, principles, and troubleshooting, plus familiarity with Microsoft Office 365 administration.
  • •Experience with ITSM tools, video conferencing troubleshooting, printing support, patch management, and asset management.
Experience:IT supportInfrastructure support
Skills:Customer serviceInterpersonal skillsEnglish communication
Languages:English
Tech Stack:Windows 10MacOSSCCMIntuneActive DirectoryAzure Active DirectoryMicrosoft Office 365ITSMITILPowerShellVideo conferencingPrinting servicesPatch managementAccess controlCCTV

Company Brief

Endava Technology
Provides IT services and digital engineering, delivering software development, automation, and consulting to enterprises across financial services, payments, telecommunications, and retail to accelerate digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2000
WebsiteLinkedIn