Consultant - Workforce Management (m/f/d) (MU)
Mauritius
Full timeFunction: Consulting & AdvisoryExperience: 1-5 yearsEducation: bachelorsSkills: ["Analytical and problem-solving skills","Communication","Interpersonal skills","Team collaboration","Independent work"]Optimize workforce operations by assessing current workforce management processes, analyzing staffing, scheduling, and performance metrics, and identifying efficiency improvements. Lead the implementation of the Verint WFM tool in eligible business areas, including capacity planning approaches, workforce strategy development, and KPI/SLA reporting. Apply ErlangC and UBP models, integrate workforce management systems, and provide training and ongoing support to drive adoption and improved employee satisfaction.
