Staff Engineer, Support Experiences

Stripe
Bengaluru
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Technical leadership","Prioritization","Cross-functional collaboration","User empathy","Mentorship"]

Lead technical strategy and architecture for Stripe’s Support Experiences, an organization responsible for end-to-end user support across product help, contact flows, internal tools, and case routing. Deliver production systems with high extensibility, reliability, and usability while mentoring senior engineers and elevating engineering standards. Partner across engineering, product, and operations to build user-centric support experiences and deploy agentic LLM solutions for customer support and internal workflow automation.

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FursaFursa
Stripe
Stripe
2 days ago

Staff Engineer, Support Experiences

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead technical strategy and architecture for Stripe’s Support Experiences, an organization responsible for end-to-end user support across product help, contact flows, internal tools, and case routing. Deliver production systems with high extensibility, reliability, and usability while mentoring senior engineers and elevating engineering standards. Partner across engineering, product, and operations to build user-centric support experiences and deploy agentic LLM solutions for customer support and internal workflow automation.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Design, build, and operate production systems with a focus on extensibility, reliability, and usability.
  • •Write and review code regularly to set the pace and elevate team standards.
  • •Build high-quality end-to-end product experiences with deep care for users’ needs.
  • •Collaborate with cross-functional stakeholders and help navigate organizational complexity with support from leadership.
  • •Unblock the team to execute roadmaps and improve engineering standards, tooling, and processes, including teaching and mentoring engineers.

Key Requirements

  • •10+ years of professional backend or full-stack development, including actively writing and reviewing code.
  • •Experience setting and executing long-term technical strategy for a large product area.
  • •Ability to prioritize competing requirements and stakeholders to iteratively ship product features and drive alignment.
  • •Demonstrated technical leadership, including contributing to the growth of other engineers.
  • •User empathy and a customer-centric approach to problem solving and product development.
Experience:Customer supportOperationsDistributed systems
Skills:Technical leadershipPrioritizationCross-functional collaborationUser empathyMentorship
Languages:English
Tech Stack:JavaScriptTypeScriptRubyJavaReactGenerative AIAgentic LLMLLM orchestratorsTool useFunction callingDistributed systems

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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