Customer Success Manager, Marketing Cloud

Own customer success for Salesforce’s largest Signature Success accounts, serving as a trusted advisor and primary point of contact. Act as the Marketing Cloud subject matter expert, orchestrating Signature deliverables and driving renewals, expansion, and adoption. Partner with IT and business executives, translate business needs into Salesforce solutions, and support high-severity incidents while coordinating quarterly reviews and release guidance. Occasionally provide after-hours or weekend coverage based on customer needs.