Wise

1 day ago

Senior Customer Success Manager (German Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the operational relationship and volume retention for Tier 1 EMEA partners across the UK and Germany. Drive QBRs, align operational performance with commercial goals, and proactively close systemic gaps that unlock revenue and partner scalability. Act as incident commander for high-severity issues, translating learnings into reusable runbooks and escalation playbooks. Use data (SQL/Looker/Lightdash) to manage service-level metrics and influence Wise Platform product roadmaps.

Location: London

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the end-to-end operational relationship for Tier 1 EMEA partners and act as a trusted advisor to partner-side operational and executive stakeholders.
•Lead QBRs and independently drive operational success strategy, partnering with the Account Manager to align operational roadmaps with commercial goals.
•Proactively identify and close operational gaps (e.g., new currency expansion, Cards adoption, reducing defect/RFI/contact rates) and build data-backed business cases to secure buy-in across Product, Servicing, Compliance, and Engineering.
•Serve as incident commander for cross-regional, high-severity incidents, coordinating stakeholders, drafting partner communications, and driving post-incident follow-through and reusable frameworks.
•Own key service and scalability metrics (Payment Success Rate, Contact Rate, RFI Rate, Defect Rate, Partner Health Score) and use advanced data analysis to propose API/process improvements; build playbooks and mentor less senior CSMs.

Pay and Benefits

Salary: GBP 74,000 - 110,000 annually

Key Requirements

•Professional-level German proficiency (spoken and written) to support the German-speaking partner portfolio.
•Experience in customer success, account/relationship management, or operational leadership for Tier 1 enterprise clients, ideally in payments, fintech, or financial services.
•Proven executive-level stakeholder management with Tier 1 relationships (including $5M+ ARR clients).
•Strong technical fluency discussing APIs, webhooks, and payment rails with partner engineering teams.
•Advanced data analysis skills (SQL/Looker/Lightdash or equivalent) to build business cases.

Experience:FintechPaymentsFinancial services

Skills:Stakeholder managementNegotiationPresentationIncident managementDe-escalation

Languages:GermanEnglish

Tech Stack:APIsWebhooksPayment railsSwiftSQLLookerLightdash

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

1 day ago

Senior Customer Success Manager (German Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the end-to-end operational relationship for Tier 1 EMEA partners and act as a trusted advisor to partner-side operational and executive stakeholders.
•Lead QBRs and independently drive operational success strategy, partnering with the Account Manager to align operational roadmaps with commercial goals.
•Proactively identify and close operational gaps (e.g., new currency expansion, Cards adoption, reducing defect/RFI/contact rates) and build data-backed business cases to secure buy-in across Product, Servicing, Compliance, and Engineering.
•Serve as incident commander for cross-regional, high-severity incidents, coordinating stakeholders, drafting partner communications, and driving post-incident follow-through and reusable frameworks.
•Own key service and scalability metrics (Payment Success Rate, Contact Rate, RFI Rate, Defect Rate, Partner Health Score) and use advanced data analysis to propose API/process improvements; build playbooks and mentor less senior CSMs.

Pay and Benefits

Salary: GBP 74,000 - 110,000 annually

Key Requirements

•Professional-level German proficiency (spoken and written) to support the German-speaking partner portfolio.
•Experience in customer success, account/relationship management, or operational leadership for Tier 1 enterprise clients, ideally in payments, fintech, or financial services.
•Proven executive-level stakeholder management with Tier 1 relationships (including $5M+ ARR clients).
•Strong technical fluency discussing APIs, webhooks, and payment rails with partner engineering teams.
•Advanced data analysis skills (SQL/Looker/Lightdash or equivalent) to build business cases.

Experience:FintechPaymentsFinancial services

Skills:Stakeholder managementNegotiationPresentationIncident managementDe-escalation

Languages:GermanEnglish

Tech Stack:APIsWebhooksPayment railsSwiftSQLLookerLightdash

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor