Service Delivery Manager (m/w/d)

Thales
Germany
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Communication","Training","Customer service","Project management","Teamwork"]

Lead and manage on-site and remote service delivery for Thales Deutschland in Ditzingen, coordinating service contracts, training, and documentation to ensure customer satisfaction. Serve as the main contact for clients and internal teams, drive service improvements, gather feedback for Sales and R&D, and ensure timely delivery of materials, repairs, and training while supporting digital service concepts.

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FursaFursa
Thales
Thales
2 months ago

Service Delivery Manager (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead and manage on-site and remote service delivery for Thales Deutschland in Ditzingen, coordinating service contracts, training, and documentation to ensure customer satisfaction. Serve as the main contact for clients and internal teams, drive service improvements, gather feedback for Sales and R&D, and ensure timely delivery of materials, repairs, and training while supporting digital service concepts.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Durchführung von technischem Service Support im Rahmen von Serviceverträgen und in Abstimmung mit internen Schnittstellen (vor Ort beim Kunden oder remote über das Service Portal)
  • •Organisation und Durchführung von Kundenevents sowie von Schulungen beim Kunden vor Ort oder am Standort (On-the-Job Training, Operator und Maintenance Trainings sowie Train the Trainer Kurse)
  • •Ermittlung von Kundenbedürfnissen durch Einholung von Feedback als Input für die Bereiche Sales und R&D
  • •Sicherstellung der termingerechten Bereitstellung technischer Dokumentation (z.B. Schulungsmaterial sowie Operator – und Maintenance Manuals) in Abstimmung mit den technischen Redakteuren und dem Produkt-/Projektmanagement
  • •Definition und Vorbereitung von Schulungsinhalten – und Instrumenten auf Grundlage des Feedbacks der Kunden/Teilnehmer, um die Trainings kontinuierlich zu verbessern und Kundenzufriedenheit zu gewährleisten
Travel: High travel

Key Requirements

  • •Studium oder Techniker der Fachrichtung Wirtschaftsingenieurwesen, Elektrotechnik oder vergleichbar.
Experience:DefenseMilitaryRadar
Skills:CommunicationTrainingCustomer serviceProject managementTeamwork
Languages:GermanEnglish

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn