Sr Account Manager Regions Spain

Delivery Hero
Madrid
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Interpersonal skills","Customer obsession","Persuasiveness","Critical thinking"]

Own relationships with Glovo’s top-tier restaurant partners across Madrid and assigned cities, driving long-term growth through promotions, advertising, marketing activations, and menu performance. Build engagement via proactive partner communication, KPIs, and business reviews. Optimize partner revenue by renegotiating commissions, selling assets, and executing plans to reduce churn and improve operational efficiency so partners deliver exceptional customer service.

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Delivery Hero
Delivery Hero
2 days ago

Sr Account Manager Regions Spain

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Job Summary

Own relationships with Glovo’s top-tier restaurant partners across Madrid and assigned cities, driving long-term growth through promotions, advertising, marketing activations, and menu performance. Build engagement via proactive partner communication, KPIs, and business reviews. Optimize partner revenue by renegotiating commissions, selling assets, and executing plans to reduce churn and improve operational efficiency so partners deliver exceptional customer service.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the go-to account manager for top restaurant partners, ensuring they thrive and win with Glovo.
  • •Own responsibility and strategy for several cities in your area, driving growth through promotions, advertising, and operations.
  • •Establish and maintain close partner relationships through consistent communication, partner meetings, and business reviews.
  • •Monitor and report portfolio KPIs, take actions to meet goals and company OKRs, and execute promo/marketing plans.
  • •Improve partner revenue via commission renegotiation, selling assets, and address churn by building and following up on action plans.

Pay and Benefits

Perks:Health InsuranceEquityRemote WorkGym MembershipParental Leave

Key Requirements

  • •At least 3 years of experience in high-performance, fast-paced environments (startup, investment banking, top consulting, or top tech).
  • •Native Spanish and English skills.
  • •Good computer literacy with Google Docs and MS Office and Excel.
  • •Strong commercial skills and customer obsession, including the ability to sell value to partners and the Glovo platform.
  • •Project management and critical-thinking skills, using data-driven decision-making when needed.
Experience:3+ years
Education:
Skills:CommunicationInterpersonal skillsCustomer obsessionPersuasivenessCritical thinking
Languages:SpanishEnglish
Tech Stack:Google DocsMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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