Event Services Crew Member

Live Nation Entertainment
Hartford
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Strategic thinking","Creative problem solving","Communication","Judgment","Teamwork"]

Deliver exemplary customer service for live events, partnering with ushers and ticket takers to ensure smooth guest experiences. Support non-guard-card security roles, address guest questions and needs, and take appropriate action to meet expectations. Help resolve customer grievances by referring complex issues to designated departments. In this hands-on crew role, you’ll also solicit sales of additional services or products while staying safety-focused and efficient.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Event Services Crew Member

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Deliver exemplary customer service for live events, partnering with ushers and ticket takers to ensure smooth guest experiences. Support non-guard-card security roles, address guest questions and needs, and take appropriate action to meet expectations. Help resolve customer grievances by referring complex issues to designated departments. In this hands-on crew role, you’ll also solicit sales of additional services or products while staying safety-focused and efficient.
Location: Hartford
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver exemplary customer service to maintain guest satisfaction and loyalty.
  • •Work with ushers and ticket takers during events to support guest flow.
  • •Assist in security roles that are non-guard-card positions.
  • •Adapt to guest needs, understand concerns, and take appropriate action to exceed expectations.
  • •Solicit sales of new or additional services/products and refer unresolved grievances to designated departments.

Key Requirements

  • •High school diploma or equivalent (preferred).
  • •Strong communication skills (verbal, written, and interpersonal).
  • •Good judgment, tact, and diplomacy for guest interactions.
  • •Ability to work in a team and execute programs effectively.
  • •Physical ability to walk, climb stairs, and lift/carry 50 lbs+ (occasional sitting).
Education:High School
Skills:Customer serviceStrategic thinkingCreative problem solvingCommunicationJudgmentTeamwork

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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Glassdoor: 3.7
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