Customer Service Representative

Eaton
Querétaro
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Drive for results","Problem-solving","Collaboration","Conflict resolution","Business acumen"]

Provide commercial support as a single point of contact for distributors and sales engineers, coordinating with Eaton’s manufacturing plants and warehouses. Manage order-related activities, handle customer inquiries via phone/email, and maintain daily use of the Customer 360 tool. Drive service performance, analyze back orders/logs, manage change notices, and improve processes by identifying issues and resolving conflicts. Partner with finance on customer credit requests while maintaining a safe, compliant workplace.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Eaton
Eaton
1 week ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide commercial support as a single point of contact for distributors and sales engineers, coordinating with Eaton’s manufacturing plants and warehouses. Manage order-related activities, handle customer inquiries via phone/email, and maintain daily use of the Customer 360 tool. Drive service performance, analyze back orders/logs, manage change notices, and improve processes by identifying issues and resolving conflicts. Partner with finance on customer credit requests while maintaining a safe, compliant workplace.
Location: Querétaro
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Fulfill order management activities for distributors.
  • •Deliver exceptional customer service and meet phone/email metrics and service level agreements.
  • •Maintain daily usage of the Customer 360 tool and manage change notice processes.
  • •Analyze back orders and back logs to support product flow and demand prioritization.
  • •Work with the finance team to resolve customer credit requests and facilitate efficient information flow.

Pay and Benefits

Perks:Health InsuranceWellness StipendTuition AssistanceRecognitionAnnual BonusPension PlanPantry AllowanceFlexible Work

Key Requirements

  • •Bachelor’s degree is required.
  • •Minimum 1 year of customer interaction/support experience.
  • •Knowledge of CRM software and SAP or VISTA.
  • •Strong knowledge of Microsoft Office (Word, Excel, email, internet).
  • •Ability to speak, read, listen and write in English.
Experience:1+ years
Education:Bachelor's
Skills:Drive for resultsProblem-solvingCollaborationConflict resolutionBusiness acumen
Languages:English
Tech Stack:CRMSAPVISTACustomer 360Microsoft OfficeWordExcelEmailInternetVistaVOTWMentor

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn