SAP Success Plan Manager - Specialist - Public Services (Newtown Square, PA, US, 19073)

SAP
United States
Workplace: HybridFull timeUSD 107,300 - 230,600 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Stakeholder management","Trust building","Communication","Problem-solving","Emotional intelligence"]

Own end-to-end SAP service engagements for Public Services customers, building trusted relationships and delivering measurable outcomes. Develop engagement strategies and governance models, drive issue resolution, and keep programs on track with C-level stakeholders. Track value realization and help customers articulate ROI through structured 90-day cycles and fixed-scope milestones. Integrate agentic AI, prompt engineering, and AI-assisted prototyping into day-to-day workflows to accelerate customer outcomes.

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FursaFursa
SAP
SAP
2 hours ago

SAP Success Plan Manager - Specialist - Public Services (Newtown Square, PA, US, 19073)

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Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end SAP service engagements for Public Services customers, building trusted relationships and delivering measurable outcomes. Develop engagement strategies and governance models, drive issue resolution, and keep programs on track with C-level stakeholders. Track value realization and help customers articulate ROI through structured 90-day cycles and fixed-scope milestones. Integrate agentic AI, prompt engineering, and AI-assisted prototyping into day-to-day workflows to accelerate customer outcomes.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage customer engagements end-to-end, establishing trust, delivering outcomes, and ensuring delivery remains aligned to business outcomes.
  • •Develop engagement strategies and implement governance models that drive accountability, satisfaction, risk tracking, and issue resolution.
  • •Maintain stakeholder relationships at all levels, including C-level, and communicate status, progress, and issues with clarity under uncertainty.
  • •Identify and resolve issues quickly to minimize disruption, keeping programs moving and aligned to milestones.
  • •Run time-boxed 90-day cycles with clear milestones and fixed scope, tracking value realization and integrating AI tools to accelerate customer outcomes.
Travel: Extensive travel

Pay and Benefits

Salary: USD 107,300 - 230,600 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •8+ years managing SAP service engagements, aligning delivery to customer business outcomes and implementing governance.
  • •Customer success management experience from hands-on delivery, with a track record of driving satisfaction and adoption.
  • •Ability to establish and sustain trust with stakeholders at all levels, including C-suite.
  • •Clear communication skills that translate technical progress into business language and keep stakeholders informed under uncertainty.
  • •Familiarity with SAP BTP and cross-system integration, plus demonstrated Core AI skills (agentic AI, context engineering, AI-assisted automation, AI adoption capability, and AI output quality assurance).
Experience:8+ years
Skills:Stakeholder managementTrust buildingCommunicationProblem-solvingEmotional intelligence
Tech Stack:SAP BTPCross-system integrationAgentic AIContext engineeringAI-assisted automationPrompt engineeringAI-assisted prototypingAI Output Quality AssuranceCodility

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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