Key Account Manager | APAC

Ebanx
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Analytical thinking","Attention to detail","Communication","Relationship-building","Self-management"]

Own and grow a portfolio of large-to-mid merchants across LATAM, driving year-over-year growth through cross- and up-selling while meeting quarterly revenue targets. Analyze merchant performance, recommend growth strategies, and negotiate commercial terms. Build strong, customer-centric relationships, solve merchant problems, and collaborate with internal teams to improve satisfaction. Manage pipelines and opportunities using Salesforce.

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Ebanx
Ebanx
1 month ago

Key Account Manager | APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own and grow a portfolio of large-to-mid merchants across LATAM, driving year-over-year growth through cross- and up-selling while meeting quarterly revenue targets. Analyze merchant performance, recommend growth strategies, and negotiate commercial terms. Build strong, customer-centric relationships, solve merchant problems, and collaborate with internal teams to improve satisfaction. Manage pipelines and opportunities using Salesforce.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a merchant portfolio and deliver year-over-year growth through cross- and up-selling while meeting quarterly revenue targets.
  • •Monitor, measure, and propose growth strategies; negotiate commercial terms with merchants.
  • •Maintain excellent, customer-centric relationships and creatively solve merchant problems.
  • •Collaborate with other teams to improve overall customer satisfaction.
  • •Conduct frequent performance reviews with merchants to identify improvement areas.

Pay and Benefits

Perks:Language ClassesEducation SupportLearning BudgetBirthday Day

Key Requirements

  • •Native Mandarin and fluent English for an English interview process.
  • •7+ years of experience as an account manager and/or in business development.
  • •5+ years in e-commerce, OTA, Gaming, or other relevant verticals.
  • •Experience managing a portfolio of large to midsize merchants and delivering year-over-year growth.
  • •Bachelor’s degree in Business Management or Economics (MBA preferred).
Experience:7+ yearsE-commerceOTAGaming
Education:Bachelor's in Business Management, Economics
Skills:Analytical thinkingAttention to detailCommunicationRelationship-buildingSelf-management
Languages:MandarinEnglish
Tech Stack:Salesforce

Company Brief

Ebanx
Provides payment processing and fintech solutions enabling global merchants to accept local payments across Latin America, offering services like cross-border payments, local acquiring, fraud prevention, and financial integrations.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Curitiba, Brazil
Founded: 2012
WebsiteLinkedIn