Product Support Team (General Application)

Autodesk
Dublin
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Problem-solving","Relationship-building","Self-driven"]

Support Autodesk customers with technical issues across multiple channels, documenting findings for the Knowledge Base and working closely with account teams to maximize adoption of Autodesk products. Roles include Technical Support Specialists and Designated Support Specialists, handling software such as Revit, BIM 360, Civil 3D, Navisworks, Inventor, Vault, Flame, Maya, and 3DS Max, while leveraging strong problem-solving and relationship-building skills across languages.

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Autodesk
Autodesk
6 months ago

Product Support Team (General Application)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support Autodesk customers with technical issues across multiple channels, documenting findings for the Knowledge Base and working closely with account teams to maximize adoption of Autodesk products. Roles include Technical Support Specialists and Designated Support Specialists, handling software such as Revit, BIM 360, Civil 3D, Navisworks, Inventor, Vault, Flame, Maya, and 3DS Max, while leveraging strong problem-solving and relationship-building skills across languages.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Resolve customer issues reported to Autodesk via phone, web, online forums, and other channels; document issues for the Knowledge Base
  • •Provide technical guidance to customers and help them maximize business value and adoption of Autodesk technology investments
  • •Collaborate with account teams to act as trusted advisors to Named Accounts and help customers reach desired outcomes
  • •Contribute to Knowledge Base with root-cause analysis and solutions for recurring issues
  • •Support the Product Support Organization’s goals by delivering high-quality customer service across multiple languages

Key Requirements

  • •Technical support experience resolving customer issues via phone, web, and forums; documenting issues for a knowledge base
  • •Proficiency with Autodesk software such as Revit, BIM 360, Civil 3D, Navisworks, Inventor, Vault, Flame, Maya, 3DS Max or equivalent
  • •Strong problem-solving and relationship-building skills; self-driven and proactive
  • •Ability to work with account teams to support Named Accounts and deliver customer outcomes
  • •Fluent languages include German, French, Italian, or Spanish (additional languages welcome)
Skills:Problem-solvingRelationship-buildingSelf-driven
Languages:GermanFrenchItalianSpanish
Tech Stack:RevitBIM 360Civil 3DNavisworksInventorVaultFlameMaya3DS Max

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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