Client Services Specialist

Autodesk
Singapore, Tokyo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Troubleshooting","Problem-solving","Communication","Service orientation","Adaptability"]

Provide high-quality customer and partner support for software access and partner orders, including troubleshooting back-office systems and resolving access, sign-in, and license fulfillment inquiries. Communicate across phone, chat, and email to ensure strong customer satisfaction and meet operational KPIs. Serve as a subject matter expert on Autodesk policies and tools, deliver partner onboarding and enablement, and contribute to knowledge-base content while collaborating cross-functionally.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Autodesk
Autodesk
4 days ago

Client Services Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide high-quality customer and partner support for software access and partner orders, including troubleshooting back-office systems and resolving access, sign-in, and license fulfillment inquiries. Communicate across phone, chat, and email to ensure strong customer satisfaction and meet operational KPIs. Serve as a subject matter expert on Autodesk policies and tools, deliver partner onboarding and enablement, and contribute to knowledge-base content while collaborating cross-functionally.
Location: Singapore, Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure customers have immediate access to purchased software, troubleshooting issues and determining root cause for access problems.
  • •Investigate and respond to customer/partner support needs across order processing and product access inquiries, including account sign-in and license fulfillment.
  • •Deliver high-level customer and partner satisfaction through accurate analysis, documentation, and resolution of issues.
  • •Provide how-to sessions, partner onboarding and training, and educate users on self-serve resources, including webinars and readiness activities.
  • •Maintain shared knowledge-base content, collaborate cross-functionally, and coordinate with local sales on customer/order issues and quarter-end activities.

Key Requirements

  • •3+ years in a customer-facing or client services role.
  • •Experience in a customer service environment and meeting/exceeding operational KPIs.
  • •Strong verbal and written communication, with a service-oriented mindset.
  • •Ability to identify trends and propose solutions in a fast-paced environment with multiple priorities.
  • •Fluency in Japanese (speaking and writing) and English (speaking and writing).
Experience:3+ years
Skills:TroubleshootingProblem-solvingCommunicationService orientationAdaptability
Languages:JapaneseEnglishKoreanChinese

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor