Customer Care Associate, French

Odoo
Brisbane
Workplace: HybridFull timeUSD 63,000 - 79,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Organizational skills","Dependability","Communication","Solution-oriented mindset","Task resolution"]

Support a portfolio of 1,400–1,600 Odoo customers by handling inquiries, resolving requests, and maintaining high satisfaction. You’ll act as the primary reactive point of contact, manage high volumes of administrative requests accurately, and guide customers to maximize their experience with Odoo. Build expertise in Odoo’s ERP and modular applications, document insights to improve workflows, and collaborate with internal teams to escalate complex cases.

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Odoo
Odoo
1 day ago

Customer Care Associate, French

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Job Summary

Support a portfolio of 1,400–1,600 Odoo customers by handling inquiries, resolving requests, and maintaining high satisfaction. You’ll act as the primary reactive point of contact, manage high volumes of administrative requests accurately, and guide customers to maximize their experience with Odoo. Build expertise in Odoo’s ERP and modular applications, document insights to improve workflows, and collaborate with internal teams to escalate complex cases.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage a portfolio of approximately 1,400–1,600 customer accounts, ensuring efficient, consistent support.
  • •Serve as the primary point of contact for reactive customer inquiries and requests.
  • •Handle high volumes of administrative customer requests quickly and accurately.
  • •Provide clear guidance to help customers maximize their use of Odoo’s product and self-service resources.
  • •Collaborate with internal teams to escalate and resolve complex cases, document insights, and improve workflows.

Pay and Benefits

Salary: USD 63,000 - 79,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401k MatchingCommuter BenefitsPaid LeavePaid SickPaid HolidaysEmployee Assistance

Key Requirements

  • •Bachelor’s degree (preferred) or an equivalent combination of education and experience.
  • •Fluency in English and French (professional or native/bilingual) for reading, writing, and speaking.
  • •Exceptional organizational skills and dependability to manage workloads while maintaining punctuality and consistency.
  • •Strong verbal and written communication skills with a solution-oriented mindset in fast-paced, reactive environments.
  • •Basic proficiency with G-Suite applications and customer support tools.
Experience:Customer supportAccount managementERPSaaS
Education:Bachelor's
Skills:Organizational skillsDependabilityCommunicationSolution-oriented mindsetTask resolution
Languages:EnglishFrench
Tech Stack:OdooERPSaaSG-Suite

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn