Event Support Specialist

Live Nation Entertainment
Berlin, Düsseldorf, Hamburg
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Teamwork","Communication","Organization","Problem-solving","Attention to detail"]

Support Ticketmaster clients across the event life cycle by programming events in Microflex, entering and validating accurate event data, and resolving ticketing system errors. Perform QA on event configurations, maintain event-management service level agreements, and provide updates in Salesforce throughout event stages. Collaborate with clients and internal teams (marketing, finance, fan experience, fulfillment, and client support) and assist with related product usage and seatmap requests.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
19 hours ago

Event Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support Ticketmaster clients across the event life cycle by programming events in Microflex, entering and validating accurate event data, and resolving ticketing system errors. Perform QA on event configurations, maintain event-management service level agreements, and provide updates in Salesforce throughout event stages. Collaborate with clients and internal teams (marketing, finance, fan experience, fulfillment, and client support) and assist with related product usage and seatmap requests.
Location: Berlin, Düsseldorf, Hamburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Program events with accuracy using best practices and standard operating procedures.
  • •Input event data into Ticketmaster ticketing systems, identify event-related errors, and resolve them.
  • •QA event configurations to confirm they meet required quality levels.
  • •Meet and exceed event management service level agreements and inform accurately in Salesforce across event life-cycle stages.
  • •Support clients and internal teams with event setup, distribution of event information, and guidance on Ticketmaster event management product usage.

Key Requirements

  • •High computer affinity with excellent, fast data entry skills and knowledge of the Microsoft product suite.
  • •Accurately handle multiple priorities while prioritizing new tasks and rescheduling existing assignments.
  • •Service-oriented work style with accuracy, structure, organisation, and consistent quality.
  • •Strong communication skills in German and English with clients in the local market and regional markets.
  • •Attention to standard operating procedures and flexibility for some weekends, evenings, and holidays.
Experience:TicketingEntertainmentSports
Skills:TeamworkCommunicationOrganizationProblem-solvingAttention to detail
Languages:GermanEnglish
Tech Stack:MicroflexMicrosoftSalesforceNxMenu 3.03TM1 EventsTM1 ReportsTM1 AccessTM1 FlexTM1 AmplifyHubSeatmap

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
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