LAC Module Customer Service Supervisor

Trina Solar
Chile
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Root-cause analysis","Technical documentation","Customer communication","Cross-functional coordination","Attention to detail"]

Own the full warranty and claims workflow for LAC PV module customers, from case registration and root-cause analysis to corrective actions and formal closure. Maintain Salesforce Customer Service Portal (CSP) records with traceability, manage regional technical service mailboxes, and provide on-site/remote technical support across utility-scale solar projects. Serve as the key liaison to headquarters for escalations and factory-level investigations, translating field conditions into structured technical reports and KPI updates.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Trina Solar
Trina Solar
2 days ago

LAC Module Customer Service Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the full warranty and claims workflow for LAC PV module customers, from case registration and root-cause analysis to corrective actions and formal closure. Maintain Salesforce Customer Service Portal (CSP) records with traceability, manage regional technical service mailboxes, and provide on-site/remote technical support across utility-scale solar projects. Serve as the key liaison to headquarters for escalations and factory-level investigations, translating field conditions into structured technical reports and KPI updates.
Location: Chile
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage the end-to-end lifecycle of PV module warranty cases for LAC customers, including root-cause analysis, corrective action, and formal closure.
  • •Maintain accurate and timely case records in Salesforce Customer Service Portal (CSP), ensuring escalation and complete traceability.
  • •Provide on-site and remote technical support for utility-scale solar PV projects, including inspections, troubleshooting, and warranty evaluations.
  • •Serve as the primary liaison between LAC customers and HQ in China, coordinating escalations and factory-level investigations as needed.
  • •Prepare formal technical responses, maintain records for traceability, and contribute to weekly KPI reporting and progress updates.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related STEM discipline.
  • •2–4 years of experience in the solar PV sector, preferably in technical service, EPC, or O&M roles.
  • •Practical experience with PV module technology, installation standards, and field troubleshooting.
  • •Experience in warranty/claims management, root-cause analysis, and coordinating corrective actions.
  • •Spanish native/bilingual and English professional working proficiency for HQ coordination and technical documentation.
Experience:2-5 yearsSolar PVEPCO&MWarranty/claims
Education:Bachelor's
Skills:Root-cause analysisTechnical documentationCustomer communicationCross-functional coordinationAttention to detail
Languages:SpanishEnglish
Tech Stack:SalesforceSalesforce Customer Service Portal (CSP)Microsoft ExcelMicrosoft WordMicrosoft PowerPointCRM

Company Brief

Trina Solar
Designs, manufactures, and sells photovoltaic (PV) modules, energy storage systems, and smart energy solutions for utility-scale, commercial, and residential customers worldwide. Focuses on R&D, manufacturing scale, and global solar project deployment.
Industry: Solar Energy
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Changzhou, China
Founded: 1997
WebsiteLinkedIn