Business Process Owner Senior

USAA
San Antonio, Plano, Phoenix, Charlotte
Workplace: HybridFull timeUSD 93,770 - 179,240 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Mentorship","Stakeholder communication","Risk management","Continuous improvement","Data-driven decision making"]

Own and improve customer-specific business processes that align with enterprise strategy, roadmaps, and end-user needs. Lead process performance management using control limits, KPIs, and reporting/analytics to drive operational efficiencies and inform stakeholders. Identify, execute, and enhance controls to mitigate operational and compliance risks, develop communication plans, and champion continuous process improvement and solution development from business case through implementation. Provide mentorship and business performance intel across process projects.

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FursaFursa
USAA
USAA
4 days ago

Business Process Owner Senior

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own and improve customer-specific business processes that align with enterprise strategy, roadmaps, and end-user needs. Lead process performance management using control limits, KPIs, and reporting/analytics to drive operational efficiencies and inform stakeholders. Identify, execute, and enhance controls to mitigate operational and compliance risks, develop communication plans, and champion continuous process improvement and solution development from business case through implementation. Provide mentorship and business performance intel across process projects.
Location: San Antonio, Plano, Phoenix, Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop and implement strategic customer-specific business process program plans aligned with enterprise strategy and roadmaps.
  • •Lead alignment and development of business deliverable processes and capabilities to improve business performance.
  • •Manage process performance using control limits and KPIs, monitoring operational risks and driving collaborative improvements.
  • •Identify, execute, enhance, and align controls to mitigate operational and compliance risks.
  • •Lead solution development, including business case/benefits substantiation and gathering requirements for process improvement initiatives.

Pay and Benefits

Salary: USD 93,770 - 179,240 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor’s degree in a business or science field, or 4 years of relevant education and/or experience.
  • •Develop and implement strategic, customer-specific business process program plans aligned with enterprise strategy.
  • •Apply expert knowledge to lead the alignment and development of business deliverable processes and capabilities that improve business performance.
  • •Develop and manage process performance using control limits, monitoring KPIs, and escalating deficiencies and improvement needs.
  • •Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks for owned processes.
Experience:Financial servicesMilitary communityMember services
Education:Bachelor's in business or science
Skills:MentorshipStakeholder communicationRisk managementContinuous improvementData-driven decision making

Eligibility

Visa:H-1BTNSTEM OPT
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn