Airwallex

4 months ago

Account Manager (Portfolio Expansion -Upsell)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Account Manager in Hong Kong SME & Growth will unlock revenue within an existing SME portfolio by identifying upsell and cross-sell opportunities, deepening product adoption, and maximizing lifetime value on the Airwallex platform. You’ll partner with sales, product, marketing, operations and strategy to turn usage signals into commercial outcomes, while delivering top-tier customer experience. Based in Hong Kong.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Hunt for revenue within an assigned portfolio of existing SME customers by identifying and executing upsell, cross-sell and expansion opportunities across Airwallex’s product suite.
•Build deep, multi-stakeholder relationships (including C-level where relevant) to understand each customer’s business model, pain points and growth plans, and design value-based solutions using our products and services.
•Monitor real-time client and transaction data to spot usage patterns, risk signals and high-revenue potential accounts, and convert these quickly into qualified opportunities and closed revenue.
•Execute rapid, high-intent outreach to key decision-makers via phone, WhatsApp and email immediately after signals are identified, ensuring you capture client interest at its peak.
•Own a clear, data-driven pipeline in Salesforce (or similar CRM), including forecasting, activity tracking and conversion metrics, to give the business full visibility on performance and growth potential.

Key Requirements

•At least 3+ years of B2B experience managing and growing technology or fintech relationships with SME accounts, with a focus on revenue expansion and product adoption.
•Strong verbal and written communication skills in both Cantonese and English, with the ability to run commercial conversations and negotiations confidently.
•Prior experience with complex sales cycles and selling to senior stakeholders (including C-level executives), ideally in a multi-product environment.
•Proven track record of being success-oriented and accountable for delivering against KPIs and revenue targets within an existing customer base.
•A strong relationship builder who can establish trust and collaborate effectively with clients and internal teams across different functions and levels.

Experience:FintechPaymentsSaaS

Skills:CommunicationNegotiationStakeholder managementProblem-solvingAnalytical thinking

Languages:CantoneseEnglish

Tech Stack:Salesforce

Company Brief

Airwallex

Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Airwallex

4 months ago

Account Manager (Portfolio Expansion -Upsell)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Hunt for revenue within an assigned portfolio of existing SME customers by identifying and executing upsell, cross-sell and expansion opportunities across Airwallex’s product suite.
•Build deep, multi-stakeholder relationships (including C-level where relevant) to understand each customer’s business model, pain points and growth plans, and design value-based solutions using our products and services.
•Monitor real-time client and transaction data to spot usage patterns, risk signals and high-revenue potential accounts, and convert these quickly into qualified opportunities and closed revenue.
•Execute rapid, high-intent outreach to key decision-makers via phone, WhatsApp and email immediately after signals are identified, ensuring you capture client interest at its peak.
•Own a clear, data-driven pipeline in Salesforce (or similar CRM), including forecasting, activity tracking and conversion metrics, to give the business full visibility on performance and growth potential.

Key Requirements

•At least 3+ years of B2B experience managing and growing technology or fintech relationships with SME accounts, with a focus on revenue expansion and product adoption.
•Strong verbal and written communication skills in both Cantonese and English, with the ability to run commercial conversations and negotiations confidently.
•Prior experience with complex sales cycles and selling to senior stakeholders (including C-level executives), ideally in a multi-product environment.
•Proven track record of being success-oriented and accountable for delivering against KPIs and revenue targets within an existing customer base.
•A strong relationship builder who can establish trust and collaborate effectively with clients and internal teams across different functions and levels.

Experience:FintechPaymentsSaaS

Skills:CommunicationNegotiationStakeholder managementProblem-solvingAnalytical thinking

Languages:CantoneseEnglish

Tech Stack:Salesforce

Company Brief

Airwallex

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor