客服中心文字顧客服務副理 (Taipei, Taipei City, TW, 11561)

HSBC
Taipei
Full timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Communication","Service mindset","Empathy","Stress tolerance","Problem-solving"]

Provide professional, attentive customer service via text and email, resolving inquiries and handling general banking and credit card requests. Maintain customer data, retain customers at risk of card cancellation, and support credit card application and promotional activity. Manage complaints by collecting feedback to drive improvements, and use phone interactions to recommend and sell relevant banking products. Participate in internal training and rotating weekday shifts.

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FursaFursa
HSBC
HSBC
2 days ago

客服中心文字顧客服務副理 (Taipei, Taipei City, TW, 11561)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide professional, attentive customer service via text and email, resolving inquiries and handling general banking and credit card requests. Maintain customer data, retain customers at risk of card cancellation, and support credit card application and promotional activity. Manage complaints by collecting feedback to drive improvements, and use phone interactions to recommend and sell relevant banking products. Participate in internal training and rotating weekday shifts.
Location: Taipei
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Handle text and email incoming conversations to solve customer issues and provide diversified services.
  • •Process general inquiries for banking and credit cards, including data maintenance and retaining customers considering card cancellation.
  • •Promote credit card applications and credit card promotional campaigns.
  • •Handle customer complaints and use feedback to support continuous improvement.
  • •Proactively recommend and sell related banking products via phone interactions; handle other assigned tasks and support rotating weekday shifts.

Key Requirements

  • •Graduated from a junior college or university or above.
  • •Experience in banking and credit card customer service or other text-based customer service; sales experience or willingness to do sales is a plus.
  • •Basic English listening/speaking/reading/writing communication ability (fluent English reading/writing preferred).
  • •Strong service mindset and communication skills, with high work efficiency and cooperation.
  • •Ability to type in both Chinese and English and possess financial knowledge and ethics.
Experience:BankingCredit cardsCustomer service
Education:Bachelor's
Skills:CommunicationService mindsetEmpathyStress toleranceProblem-solving
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn