Cin7

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own a high-volume portfolio of strategic Cin7 SaaS accounts, driving retention and product adoption across the customer lifecycle. Lead consultative daily engagements, run QBRs and value-based discussions, monitor customer health, and mitigate risks early. Partner across Sales, Onboarding, Product, and Support to remove barriers and ensure seamless experiences. Use AI-enabled tools and platforms like Salesforce, ChurnZero, and Gong to execute scalable playbooks and improve customer outcomes.

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build consultative customer relationships focused on strategic value, adoption, and long-term success.
•Manage a portfolio of strategic SaaS accounts (450 key accounts) to drive retention and product adoption.
•Run daily customer calls and use tech-touch/human-touch playbooks to execute success plans.
•Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls.
•Track customer health, identify risks early, mitigate issues, and partner cross-functionally to deliver a seamless lifecycle experience.

Pay and Benefits

Salary: CAD 85,000 - 95,000 annually

Perks:Paid Leave

Key Requirements

•5+ years in a customer-facing role, ideally in high-velocity SaaS Customer Success or Account Management.
•Experience working with supply chain, manufacturing, commerce, or retail customers.
•Proven skills in client retention and strategic account management with results-oriented relationship development.
•Demonstrated ability to manage and grow a diverse customer portfolio in a fast-paced or high-growth environment.
•Data fluency and experience using platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools.

Experience:5+ yearsSaaSCustomer successAccount managementSupply chainRetail

Education:Bachelor's

Skills:Consultative customer managementCommunicationEmpathyAutonomyCross-functional collaboration

Tech Stack:SalesforceChurnZeroGongAI-enabled tools

Company Brief

Cin7

Provides cloud-based inventory management and ERP solutions for retailers, wholesalers, and multichannel sellers, integrating inventory, POS, e‑commerce and supply chain workflows to automate order fulfillment and stock control.

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Auckland, New Zealand

Website LinkedIn

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Cin7

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build consultative customer relationships focused on strategic value, adoption, and long-term success.
•Manage a portfolio of strategic SaaS accounts (450 key accounts) to drive retention and product adoption.
•Run daily customer calls and use tech-touch/human-touch playbooks to execute success plans.
•Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls.
•Track customer health, identify risks early, mitigate issues, and partner cross-functionally to deliver a seamless lifecycle experience.

Pay and Benefits

Salary: CAD 85,000 - 95,000 annually

Perks:Paid Leave

Key Requirements

•5+ years in a customer-facing role, ideally in high-velocity SaaS Customer Success or Account Management.
•Experience working with supply chain, manufacturing, commerce, or retail customers.
•Proven skills in client retention and strategic account management with results-oriented relationship development.
•Demonstrated ability to manage and grow a diverse customer portfolio in a fast-paced or high-growth environment.
•Data fluency and experience using platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools.

Experience:5+ yearsSaaSCustomer successAccount managementSupply chainRetail

Education:Bachelor's

Skills:Consultative customer managementCommunicationEmpathyAutonomyCross-functional collaboration

Tech Stack:SalesforceChurnZeroGongAI-enabled tools

Company Brief

Cin7

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Auckland, New Zealand

Website LinkedIn