Pr. Coordinator, Bank Operations Levies and Garnishments

Discover Financial
Manila
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Communication","Problem solving","Quality assurance","Workflow management","Escalation management"]

Ensure flawless processing of bank legal orders by managing daily workflows, resolving complex escalations, and meeting service levels for levies, garnishments, and restraints. Serve as a subject-matter expert in legal processes and procedures, maintain accuracy and quality assurance, and coordinate outbound check processing and escalated mailbox responses. Support the team by directing work, mentoring peers, and partnering with managers to drive productivity and engagement in a back-office environment with night shift scheduling.

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Discover Financial
Discover Financial
1 day ago

Pr. Coordinator, Bank Operations Levies and Garnishments

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Last checked: 3 hours agoStatus: Live

Job Summary

Ensure flawless processing of bank legal orders by managing daily workflows, resolving complex escalations, and meeting service levels for levies, garnishments, and restraints. Serve as a subject-matter expert in legal processes and procedures, maintain accuracy and quality assurance, and coordinate outbound check processing and escalated mailbox responses. Support the team by directing work, mentoring peers, and partnering with managers to drive productivity and engagement in a back-office environment with night shift scheduling.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Self-manage workflow and independently problem-solve to meet daily service level agreements
  • •Serve as a subject-matter expert on legal processes and procedures to ensure compliance and operational excellence
  • •Process bank levies, garnishments, and restraints start to finish
  • •Ensure accuracy and highest quality assurance standards
  • •Coordinate daily departmental workflow, direct work of others, and support outbound check processing and escalated mailbox responses

Key Requirements

  • •Two (2) years of college-level education or equivalent work experience
  • •At least two (2) years of experience in a call center environment or equivalent work experience
  • •At least one (1) year of experience using Microsoft Office or Google Suite
  • •Strong communication and problem-solving skills
  • •Amenable to a night shift schedule
Experience:Call centerCustomer serviceBankingDeposit operationsBack office
Skills:CommunicationProblem solvingQuality assuranceWorkflow managementEscalation management
Tech Stack:Microsoft OfficeGoogle Suite

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn