German Technical Support Engineer (Cairo, EG)

Atos
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Problem-solving","Adaptability","Organizational skills"]

Provide German-language technical support to users through phone, email, and chat—triaging inquiries, troubleshooting issues, and resolving problems or escalating complex cases. Accurately document interactions and outcomes in the ticketing system, follow incident/problem/service request procedures, and meet SLAs and KPIs for response and resolution. Continuously update product and system knowledge, collaborate on process and knowledge base improvements, and maintain a high level of customer satisfaction.

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Atos
Atos
3 days ago

German Technical Support Engineer (Cairo, EG)

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Last checked: 8 minutes agoStatus: Live

Job Summary

Provide German-language technical support to users through phone, email, and chat—triaging inquiries, troubleshooting issues, and resolving problems or escalating complex cases. Accurately document interactions and outcomes in the ticketing system, follow incident/problem/service request procedures, and meet SLAs and KPIs for response and resolution. Continuously update product and system knowledge, collaborate on process and knowledge base improvements, and maintain a high level of customer satisfaction.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide German-language support to users via phone, email, or chat, troubleshooting and resolving technical issues.
  • •Document and track all customer interactions and resolutions accurately in the ticketing system.
  • •Escalate complex or unresolved issues to the appropriate teams or higher-level support.
  • •Follow incident management, problem management, and service request fulfillment procedures.
  • •Maintain SLAs and KPIs for response time, resolution time, and customer satisfaction, and support continuous improvements.

Key Requirements

  • •Fluent in German and English (written and verbal) to support German-speaking users.
  • •Previous customer support or service desk experience, preferably in a technical support environment.
  • •Ability to analyze and resolve technical issues independently or by collaborating with other teams.
  • •Strong customer service and interpersonal skills, with professional and empathetic communication.
  • •Comfort with shifts as needed, including weekends and holidays, and ability to work under pressure.
Skills:Customer serviceCommunicationProblem-solvingAdaptabilityOrganizational skills
Languages:GermanEnglish

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn