DocuSign

2 weeks ago

App & AI Business System Analyst – Commerce Applications

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Connect business needs to system capabilities across quoting, product introduction, and renewals workflows. Partner with product managers to translate requirements into scalable CPQ system configurations and user stories. Perform application analysis and configuration in Apttus (Conga CPQ), Salesforce, and related tools, using AI for pattern detection, root-cause analysis, and proactive recommendations. Drive testing and documentation, and align cross-functionally with product, engineering, sales operations, and finance.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Partner with product managers across quoting, product/new business model introduction, and renewals to gather requirements and define user stories.
•Own analysis and configuration work in Apttus and Salesforce, documenting workflows and mapping data flows to ensure scalable, accurate solutions.
•Use AI tools to accelerate business analysis, identify inconsistencies and edge cases, and generate proactive recommendations.
•Analyze quoting errors, order failures, and provisioning exceptions to model downstream impact and prioritize improvements by risk and frequency.
•Execute and coordinate testing for system changes, using AI to generate test coverage, analyze results, and surface gaps or regressions.

Key Requirements

•5+ years as a business systems analyst, solutions analyst, or similar in a SaaS/enterprise software environment.
•Hands-on experience configuring Apttus (Conga CPQ) and Salesforce, including pricing rules and contract management.
•Strong understanding of quote-to-cash workflows across quoting, order management, product introduction, and subscription renewals.
•Demonstrated ability to use AI tools (e.g., Claude, Gemini, Glean) for analysis, pattern detection, and requirements synthesis across complex systems.
•Experience with data/reporting tools (e.g., Salesforce reports, Tableau, Looker, Snowflake) and cross-functional stakeholder work.

Experience:5+ yearsSaaSEnterprise softwareCPQ

Skills:CommunicationAnalytical thinkingCross-functional collaboration

Languages:English

Tech Stack:ApttusConga CPQSalesforceAI toolsClaudeGeminiGleanCPQOracleSalesforce reportsTableauLookerSnowflakeAgileScrumJiraConfluenceData reportingQuote-to-cash

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

DocuSign

2 weeks ago

App & AI Business System Analyst – Commerce Applications

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Partner with product managers across quoting, product/new business model introduction, and renewals to gather requirements and define user stories.
•Own analysis and configuration work in Apttus and Salesforce, documenting workflows and mapping data flows to ensure scalable, accurate solutions.
•Use AI tools to accelerate business analysis, identify inconsistencies and edge cases, and generate proactive recommendations.
•Analyze quoting errors, order failures, and provisioning exceptions to model downstream impact and prioritize improvements by risk and frequency.
•Execute and coordinate testing for system changes, using AI to generate test coverage, analyze results, and surface gaps or regressions.

Key Requirements

•5+ years as a business systems analyst, solutions analyst, or similar in a SaaS/enterprise software environment.
•Hands-on experience configuring Apttus (Conga CPQ) and Salesforce, including pricing rules and contract management.
•Strong understanding of quote-to-cash workflows across quoting, order management, product introduction, and subscription renewals.
•Demonstrated ability to use AI tools (e.g., Claude, Gemini, Glean) for analysis, pattern detection, and requirements synthesis across complex systems.
•Experience with data/reporting tools (e.g., Salesforce reports, Tableau, Looker, Snowflake) and cross-functional stakeholder work.

Experience:5+ yearsSaaSEnterprise softwareCPQ

Skills:CommunicationAnalytical thinkingCross-functional collaboration

Languages:English

Tech Stack:ApttusConga CPQSalesforceAI toolsClaudeGeminiGleanCPQOracleSalesforce reportsTableauLookerSnowflakeAgileScrumJiraConfluenceData reportingQuote-to-cash

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor