Leisure Operations Manager (Birmingham, West Midlands, GB, B31 2PD)

Serco
United Kingdom
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Leadership","Health and safety awareness","Data analysis","Communication","Relationship building"]

Lead the day-to-day operation of a busy leisure facility in Northfield, ensuring a safe, welcoming, high-quality customer experience. Support commercial growth and performance targets alongside the General Manager, maintain a strong health and safety culture, and motivate Duty Manager teams. Use data and KPIs to drive continuous improvement, while building relationships with customers, stakeholders, and the wider community to expand accessible leisure services.

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FursaFursa
Serco
Serco
9 hours ago

Leisure Operations Manager (Birmingham, West Midlands, GB, B31 2PD)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead the day-to-day operation of a busy leisure facility in Northfield, ensuring a safe, welcoming, high-quality customer experience. Support commercial growth and performance targets alongside the General Manager, maintain a strong health and safety culture, and motivate Duty Manager teams. Use data and KPIs to drive continuous improvement, while building relationships with customers, stakeholders, and the wider community to expand accessible leisure services.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and manage the day-to-day operation of the facility, ensuring it is safe, clean, friendly, and welcoming for all users.
  • •Support the General Manager in delivering commercial growth, performance targets, and operational efficiency.
  • •Build and maintain a strong health and safety culture to ensure compliance with legislation and organisational policies.
  • •Lead, motivate, and develop Duty Manager teams.
  • •Use data and KPIs to monitor performance, identify opportunities, and create impactful solutions.

Pay and Benefits

Salary: GBP 37,000
Perks:Gym MembershipDbs ChecksPaid LeavePensionEmployee Assistance

Key Requirements

  • •Experience in facilities management or a similar operational leadership role.
  • •Strong leadership skills to engage, motivate, and develop high-performing teams.
  • •Proactive health and safety approach with understanding of compliance requirements.
  • •Ability to analyse performance data and use insights to drive continuous improvement.
  • •Excellent communication and relationship-building skills with a customer-focused approach.
Skills:LeadershipHealth and safety awarenessData analysisCommunicationRelationship building

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn