CS Content Designer

inDrive
Cairo
Workplace: HybridFull timeFunction: Content & Editorial (Writing/Editing)Experience: 1+ yearsSkills: ["Attention to detail","Cross-functional collaboration"]

Build a Content Design function from scratch and own local support content updates for ride-hailing users. Use scenario thinking to create clear, usable flow descriptions, articles, and instructions that improve the support experience. Partner with local Support Teams to deliver knowledge updates, gather real-life feedback, iterate based on research and data, and help evolve content guidelines and standards.

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FursaFursa
inDrive
inDrive
7 months ago

CS Content Designer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Build a Content Design function from scratch and own local support content updates for ride-hailing users. Use scenario thinking to create clear, usable flow descriptions, articles, and instructions that improve the support experience. Partner with local Support Teams to deliver knowledge updates, gather real-life feedback, iterate based on research and data, and help evolve content guidelines and standards.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Entry level

Key Responsibilities

  • •Work with Product Teams to own local support updates and ensure the right knowledge is available at the right time.
  • •Use scenario-based thinking to create clear, usable content such as flow descriptions, articles, and instructions.
  • •Partner with local Support Teams to deliver knowledge updates, collect real-life feedback, and iterate improvements.
  • •Help evolve content guidelines and standards.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •1+ years of experience in UX Writing, Content Design, or Knowledge Management.
  • •Basic experience analyzing support tickets or using customer journey mapping (CJM).
  • •Strong written communication and attention to detail, demonstrated through a portfolio.
  • •Experience iterating and improving content based on feedback, research, and data.
  • •Strong cross-functional collaboration skills.
Experience:1+ yearsRide-hailingCustomer support
Skills:Attention to detailCross-functional collaboration

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn