Customer Solution Ambassador

FB Financial
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","Teamwork","Customer focus","Adaptability"]

Solve customer requests and improve customer experience through fast, first-contact resolution. Deliver a highly personalized, “drum roll please” service experience while communicating clearly and using strong problem-solving skills. Meet individual performance goals and Customer Satisfaction measures in a fast-paced, team-based support environment. The role also requires strong computer skills and availability for Saturday and evening hours within provided call center schedules.

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FursaFursa
FB Financial
FB Financial
4 days ago

Customer Solution Ambassador

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Solve customer requests and improve customer experience through fast, first-contact resolution. Deliver a highly personalized, “drum roll please” service experience while communicating clearly and using strong problem-solving skills. Meet individual performance goals and Customer Satisfaction measures in a fast-paced, team-based support environment. The role also requires strong computer skills and availability for Saturday and evening hours within provided call center schedules.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Solve customer requests to improve customer experience with first-contact resolution.
  • •Provide exceptional verbal and written communication with customers.
  • •Use strong problem-solving skills in a fast-paced support environment.
  • •Deliver a personalized customer experience and “speak up” when opportunities exist.
  • •Work effectively in a team-based environment while meeting KPIs and Customer Satisfaction scores.

Key Requirements

  • •At least one year of customer service experience required.
  • •Bilingual in Spanish is highly preferred.
  • •Prior call center experience is a plus.
  • •Strong computer skills are required.
  • •Ability to work Saturday and evening hours within call center schedules.
Experience:1+ yearsCustomer serviceCall centerBanking
Skills:CommunicationProblem-solvingTeamworkCustomer focusAdaptability
Languages:Spanish

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website