Customer Assistant - Christmas

Waitrose & Partners
United Kingdom
Workplace: OnsiteTemporaryGBP 13 - 13.25 hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Customer service","Problem-solving"]

Deliver outstanding customer service in a John Lewis shop during a fast-paced Christmas period. Support the customer journey by understanding needs, resolving queries, and using product knowledge and sales training to drive sales and increase profits. Maintain exceptional shop standards through displays, stock availability, cleanliness, and shop-keeping tasks, while helping protect profits with accurate stock counts and contributing to continuous improvements.

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Waitrose & Partners
Waitrose & Partners
2 days ago

Customer Assistant - Christmas

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Deliver outstanding customer service in a John Lewis shop during a fast-paced Christmas period. Support the customer journey by understanding needs, resolving queries, and using product knowledge and sales training to drive sales and increase profits. Maintain exceptional shop standards through displays, stock availability, cleanliness, and shop-keeping tasks, while helping protect profits with accurate stock counts and contributing to continuous improvements.
Location: United Kingdom
Workplace: Onsite
Employment Type: Temporary · Permanent
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Deliver engaging, inspirational customer service at every stage of the customer journey.
  • •Use product knowledge and sales training to drive sales and increase profits.
  • •Acknowledge customers, understand what they’re looking for, and resolve queries.
  • •Work flexibly across the shop, including till support, stock replenishment, price ticketing, and general shop-keeping.
  • •Identify areas for improvement, implement solutions, and help protect profits by supporting accurate stock counts.

Pay and Benefits

Salary: GBP 13 - 13.25 hourly

Key Requirements

  • •Basic IT literacy.
  • •Strong communication skills.
  • •Experience in a customer-facing role is welcomed (training provided).
  • •Merchandising and product displays experience (desirable).
  • •Ability to work flexibly across the shop (e.g., till support and stock-related tasks).
Experience:Retail
Skills:CommunicationCustomer serviceProblem-solving

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn