Applied Materials

2 months ago

Manager V, Customer Engineer-Semi-Shanghai/Zhejiang/Jiangsu Province

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead customer engineering operations across Shanghai, Hangzhou, Suzhou, and Wuxi by forecasting service and warranty needs, managing start-ups, inventories, RMA processes, and DSO, and maintaining system and uptime performance. Partner with marketing and sales to identify service agreement opportunities. Hire, train, and develop customer engineers, ensure safety practices, oversee escalations, and drive continuous quality improvement to ensure customer satisfaction.

Location: Shanghai, Hangzhou, Suzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Manager level

Key Responsibilities

•Forecast financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service).
•Identify and pursue service agreement business in conjunction with marketing and sales.
•Manage start ups in terms of time and cost requirements, including local inventories and RMA procedures.
•Maintain DSO and manage system start-up and warranty costs under reserve while ensuring customer satisfaction.
•Interview, hire, and train customer engineers as necessary, ensuring safety practices and developing CE skills and talent.

Travel: Medium travel

Key Requirements

•Forecast financial, manpower, and operational requirements for service agreements, warranty, and paid service activities.
•Manage start-ups with time and cost requirements, including systems start-up and warranty cost under reserve.
•Maintain local inventories and manage RMA procedures while sustaining DSO to goals.
•Ensure customer satisfaction through service execution and system performance, including escalation handling to return to service.
•Interview, hire, and train customer engineers and establish training and career development plans.

Skills:LeadershipCommunicationProblem-solvingInterpersonal skillsTraining

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

2 months ago

Manager V, Customer Engineer-Semi-Shanghai/Zhejiang/Jiangsu Province

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Shanghai, Hangzhou, Suzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Manager level

Key Responsibilities

•Forecast financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service).
•Identify and pursue service agreement business in conjunction with marketing and sales.
•Manage start ups in terms of time and cost requirements, including local inventories and RMA procedures.
•Maintain DSO and manage system start-up and warranty costs under reserve while ensuring customer satisfaction.
•Interview, hire, and train customer engineers as necessary, ensuring safety practices and developing CE skills and talent.

Travel: Medium travel

Key Requirements

•Forecast financial, manpower, and operational requirements for service agreements, warranty, and paid service activities.
•Manage start-ups with time and cost requirements, including systems start-up and warranty cost under reserve.
•Maintain local inventories and manage RMA procedures while sustaining DSO to goals.
•Ensure customer satisfaction through service execution and system performance, including escalation handling to return to service.
•Interview, hire, and train customer engineers and establish training and career development plans.

Skills:LeadershipCommunicationProblem-solvingInterpersonal skillsTraining

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor