Renewal Manager, SMB - Americas

Ashby
San Francisco
Workplace: RemoteFull timeUSD 100,000 - 120,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Relationship management","Attention to detail","Cross-functional collaboration"]

Contract Manager for startup accounts (up to 100 employees) focusing on renewals, subscriptions, and contract inquiries. Partners with Sales and Customer Success to maximize customer value, renewals, and expansion while maintaining high-quality customer relationships across Ashby’s largest SMB segment in the Americas.

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Ashby
Ashby
6 months ago

Renewal Manager, SMB - Americas

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Last checked: 3 hours agoStatus: Live

Job Summary

Contract Manager for startup accounts (up to 100 employees) focusing on renewals, subscriptions, and contract inquiries. Partners with Sales and Customer Success to maximize customer value, renewals, and expansion while maintaining high-quality customer relationships across Ashby’s largest SMB segment in the Americas.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage annual customer renewals and month-to-month subscriptions for startup accounts.
  • •Lead contract questions and collaborate with internal teams across Ashby’s largest SMB segment.
  • •Navigate pricing and negotiation discussions with empathy and tact to secure renewals and align terms with business goals.
  • •Maintain day-to-day administrative tasks such as customer outreach, generating order forms, and CRM maintenance.
  • •Communicate contract terminology effectively to customers and ensure high-quality, transparent renewal processes.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityRemote WorkPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Strong background in contract management, sales, and renewal management.
  • •Experience navigating pricing and negotiation discussions with empathy and tact.
  • •Ability to lead renewals and ensure timely contract renewals aligned to business goals.
  • •Excellent attention to detail across multiple systems and CRM maintenance.
  • •Clear understanding of contract terminology and ability to communicate terms to customers.
Experience:SaaS
Skills:CommunicationNegotiationRelationship managementAttention to detailCross-functional collaboration
Languages:English
Tech Stack:CRM

Company Brief

Ashby
Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.6
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