Universal Banker Leader (Noida, UP, IN, 201301)

HSBC
Noida
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5-10 yearsEducation: bachelorsSkills: ["Customer focus","Interpersonal communication","Team management","Results orientation","Leadership"]

Lead daily operations and service execution for the branch within HSBC’s International Wealth and Premier Banking. Drive teller, customer service, and locker operations hygiene aligned to policies and regulations, ensuring a strong customer service culture and timely, fair complaint resolutions. Partner with the Branch Manager to deliver Operations and Service KPIs, manage controls and audit readiness, and lead and develop team members to support growth priorities.

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FursaFursa
HSBC
HSBC
2 days ago

Universal Banker Leader (Noida, UP, IN, 201301)

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead daily operations and service execution for the branch within HSBC’s International Wealth and Premier Banking. Drive teller, customer service, and locker operations hygiene aligned to policies and regulations, ensuring a strong customer service culture and timely, fair complaint resolutions. Partner with the Branch Manager to deliver Operations and Service KPIs, manage controls and audit readiness, and lead and develop team members to support growth priorities.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Independently manage day-to-day branch operations across teams, including tellers, customer service, and lockers.
  • •Ensure branch operational hygiene and all actions align to local, Group, and regulatory policies and procedures.
  • •Maintain a strong customer service culture to keep customer satisfaction at the helm of branch actions.
  • •Lead audits and branch operational scorecards by identifying control gaps and driving corrective actions.
  • •Deliver Operations and Service KPIs, and ensure timely, fair, and transparent closures of customer complaints.

Key Requirements

  • •Graduate or postgraduate with 5–10 years of banking industry experience.
  • •FEMA and NISM certifications.
  • •Experience managing teams and leading daily branch operations across teller/customer service/lockers.
  • •Strong interpersonal and communication skills with a customer-focused service culture mindset.
  • •Basic banking industry knowledge and familiarity with AI-enabled tools (advantage).
Experience:5-10 yearsBanking
Education:Bachelor's
Skills:Customer focusInterpersonal communicationTeam managementResults orientationLeadership
Certifications:FEMANISM
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn