Manager Business Operations

Fiserv
Georgia
Workplace: OnsiteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Process design","Governance","Continuous improvement","Root cause analysis","Cross-functional influence","Stakeholder management","Change management","Executive reporting","Automation enablement"]

Own critical embedded finance and digital asset operational workflows, designing, documenting, and continuously improving end-to-end business processes. Build governance frameworks, process maps, operating models, and performance measurement (KPIs, SLAs, risk and quality metrics). Lead process reviews, root-cause analysis, corrective actions, and automation opportunities with product and engineering while supporting audits, regulatory reviews, and operational readiness for new partners and initiatives.

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FursaFursa
Fiserv
Fiserv
17 hours ago

Manager Business Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own critical embedded finance and digital asset operational workflows, designing, documenting, and continuously improving end-to-end business processes. Build governance frameworks, process maps, operating models, and performance measurement (KPIs, SLAs, risk and quality metrics). Lead process reviews, root-cause analysis, corrective actions, and automation opportunities with product and engineering while supporting audits, regulatory reviews, and operational readiness for new partners and initiatives.
Location: Georgia
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Serve as the process owner for critical embedded finance and digital asset operational workflows.
  • •Design, document, maintain, and improve business processes, operating procedures, playbooks, runbooks, SLAs, and operational standards.
  • •Establish process governance, ownership models, review cycles, change management, escalation paths, and performance measurement frameworks.
  • •Facilitate process reviews to identify inefficiencies, bottlenecks, risks, control gaps, and automation opportunities; lead corrective actions.
  • •Drive operational readiness and ongoing reporting for new products, partners, and initiatives; support audits and regulatory reviews with audit-ready documentation.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kTuition AssistancePaid Parental

Key Requirements

  • •6+ years of experience in business operations, process management, program management, operations management, financial services, payments, financial technology, banking, or a related field.
  • •6+ years designing, documenting, governing, and improving business processes in regulated or operationally complex environments.
  • •Experience developing process maps, operating procedures, governance frameworks, controls, and performance metrics.
  • •Experience creating executive reporting, dashboards, presentations, and operational analyses.
  • •Advanced Microsoft Office skills (Excel, PowerPoint, Word, Visio) and a bachelor’s degree in a related field or equivalent experience.
Experience:Financial servicesPaymentsFinancial technologyBankingRegulated environments
Education:Bachelor's in business administration, operations management, finance, economics, analytics, information technology, or a related field
Skills:Process designGovernanceContinuous improvementRoot cause analysisCross-functional influenceStakeholder managementChange managementExecutive reportingAutomation enablement
Tech Stack:Microsoft OfficeExcelPowerPointWordVisio

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn