Decagon

1 day ago

Senior HR Business Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Partner with leaders across Customer and Sales to drive org effectiveness as Decagon scales from 400 to 1,000+ employees. Build and operationalize the HRBP function through playbooks for onboarding, ramp, performance calibration, and compensation cycles tailored to revenue-generating teams. Coach executives and managers through performance, feedback, and employee relations matters, using people and business data to identify retention and talent risk early. Collaborate with People Ops, COEs, Talent Acquisition, Finance, and RevOps to execute change and scale globally.

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: People, HR & Talent

Seniority: Mid level

Key Responsibilities

•Serve as a strategic advisor to senior leaders across Customer and Sales orgs (Sales, Customer Success, Implementation).
•Partner with executives on org design, workforce planning, territory/coverage models, and team effectiveness.
•Collaborate with Finance and RevOps/Sales Ops on headcount planning, sales compensation design, and comp cycle execution for GTM orgs.
•Provide coaching to leaders and managers on performance, feedback, and people leadership, including difficult conversations.
•Own change management initiatives and define/implement the HRBP operating model while supporting employee relations matters within Customer and Sales orgs.

Pay and Benefits

Salary: USD 190,000 - 240,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRetirementParental Leave

Key Requirements

•8+ years of HR experience with a track record as an HRBP or People Partner in high-growth SaaS/tech, ideally supporting Sales, Customer Success, or other revenue-generating orgs.
•Experience advising executive and senior leaders across multiple functions.
•Deep fluency in GTM/Customer org dynamics, including quota-carrying performance management, ramp/productivity curves, incentive comp structures, and account/territory coverage models.
•Expertise in org design, change management, workforce planning, and succession planning.
•Strong understanding of performance management, employee relations, compensation, and engagement practices.

Experience:8+ yearsSaaSTechGTMCustomer SuccessSalesHigh-growth

Skills:CoachingPeople leadershipInterpersonal skillsCommunicationBuild trust

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Decagon

1 day ago

Senior HR Business Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: People, HR & Talent

Seniority: Mid level

Key Responsibilities

•Serve as a strategic advisor to senior leaders across Customer and Sales orgs (Sales, Customer Success, Implementation).
•Partner with executives on org design, workforce planning, territory/coverage models, and team effectiveness.
•Collaborate with Finance and RevOps/Sales Ops on headcount planning, sales compensation design, and comp cycle execution for GTM orgs.
•Provide coaching to leaders and managers on performance, feedback, and people leadership, including difficult conversations.
•Own change management initiatives and define/implement the HRBP operating model while supporting employee relations matters within Customer and Sales orgs.

Pay and Benefits

Salary: USD 190,000 - 240,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRetirementParental Leave

Key Requirements

•8+ years of HR experience with a track record as an HRBP or People Partner in high-growth SaaS/tech, ideally supporting Sales, Customer Success, or other revenue-generating orgs.
•Experience advising executive and senior leaders across multiple functions.
•Deep fluency in GTM/Customer org dynamics, including quota-carrying performance management, ramp/productivity curves, incentive comp structures, and account/territory coverage models.
•Expertise in org design, change management, workforce planning, and succession planning.
•Strong understanding of performance management, employee relations, compensation, and engagement practices.

Experience:8+ yearsSaaSTechGTMCustomer SuccessSalesHigh-growth

Skills:CoachingPeople leadershipInterpersonal skillsCommunicationBuild trust

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor