Quality Assurance Supervisor

Wing Assistant
Philippines
Workplace: HybridFull timeFunction: QA, Test & Release EngineeringSkills: ["Leadership","Communication","Analytical thinking","Problem-solving"]

The QA Supervisor oversees quality assurance processes for a virtual assistant workforce, evaluating VA performance, coaching team members, and collaborating with operations and training teams to maintain high service standards. Responsible for QA frameworks, audits, client satisfaction, and performance reporting to ensure SLAs and KPIs are met across accounts in a hybrid Makati-based setup.

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FursaFursa
Wing Assistant
Wing Assistant
7 months ago

Quality Assurance Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

The QA Supervisor oversees quality assurance processes for a virtual assistant workforce, evaluating VA performance, coaching team members, and collaborating with operations and training teams to maintain high service standards. Responsible for QA frameworks, audits, client satisfaction, and performance reporting to ensure SLAs and KPIs are met across accounts in a hybrid Makati-based setup.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Develop, implement, and maintain QA frameworks, scorecards, and evaluation standards for virtual assistants
  • •Conduct regular audits of VA work (tasks, communications, productivity, and compliance with SOPs)
  • •Review client feedback and identify trends, risks, and improvement opportunities
  • •Ensure VAs meet contractual SLAs, KPIs, and client expectations
  • •Prepare and present QA reports, dashboards, and performance summaries

Key Requirements

  • •Proven experience in quality assurance, preferably in a BPO or virtual assistant environment.
  • •Strong leadership and coaching skills with the ability to mentor and guide team members.
  • •Excellent analytical and problem-solving abilities.
  • •Strong communication skills (written and verbal) with client-facing confidence.
  • •Experience with QA frameworks, scorecards, and reporting tools.
Experience:BPOVirtual assistant
Skills:LeadershipCommunicationAnalytical thinkingProblem-solving
Tech Stack:QA frameworksScorecardsReporting tools

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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