Senior Engagement Manager, Financial Services

Salesforce
Tokyo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsSkills: ["Communication","Leadership","Problem-solving"]

Senior Engagement Manager leads large-scale transformation projects for financial services clients, shaping project approaches and driving end-to-end delivery from pre-sales through successful implementation. Collaborates with account and service sales, Partners with cross-functional teams, and maintains executive-level stakeholder relationships to ensure project outcomes and client success in the Salesforce Professional Services context.

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FursaFursa
Salesforce
Salesforce
6 months ago

Senior Engagement Manager, Financial Services

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Senior Engagement Manager leads large-scale transformation projects for financial services clients, shaping project approaches and driving end-to-end delivery from pre-sales through successful implementation. Collaborates with account and service sales, Partners with cross-functional teams, and maintains executive-level stakeholder relationships to ensure project outcomes and client success in the Salesforce Professional Services context.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and coordinate client implementation proposals, SOWs, and staffing plans, working with cross-functional teams to reach alignment on acceptable proposals.
  • •Partner closely with account sales and service sales to own pre-sales activities including scoping, solution creation, SOW development, and staffing.
  • •Provide knowledge and guidance from the Professional Services team to ensure project success and alignment with client needs.
  • •Direct or support the engagement lifecycle to drive customer success, maintaining proactive communications with client executives.
  • •Coordinate with project teams and serve as an escalation point for both account and delivery teams, managing multiple strategic clients to build new references and growth opportunities.

Key Requirements

  • •10+ years of consulting services delivery experience or equivalent experience in a corporate setting (e.g., driving transformation projects)
  • •Experience in business consulting or IT technology, project management, and transformation planning—including building operations, solution design, and implementation methodologies/roadmaps
  • •Experience in the financial industry (banking, securities, insurance) and related business/technology
  • •Ability to lead and collaborate with architects and domain experts to drive pre-sales activities and project delivery
  • •Executive-level written and verbal communication skills, analytical and problem-solving abilities
Experience:10+ yearsFinancial services
Skills:CommunicationLeadershipProblem-solving
Languages:JapaneseEnglish

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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