Commercial Services Representative I - Various Shifts

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Problem solving","Attention to detail"]

Handle commercial customer interactions via phone and email, providing accurate information and troubleshooting through initial contact. Serve as the main point of contact for Premier and Core clients, educating customers on commercial products and directing treasury management requests to specialists. Track all requests in the CRM, follow confidentiality and departmental policies, meet call center performance standards, and continuously build product knowledge.

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Fifth Third Bancorp
Fifth Third Bancorp
4 hours ago

Commercial Services Representative I - Various Shifts

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Handle commercial customer interactions via phone and email, providing accurate information and troubleshooting through initial contact. Serve as the main point of contact for Premier and Core clients, educating customers on commercial products and directing treasury management requests to specialists. Track all requests in the CRM, follow confidentiality and departmental policies, meet call center performance standards, and continuously build product knowledge.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions professionally via phone and email, providing accurate information and resolving issues during initial contact.
  • •Explain commercial products and policies so customers can understand, and educate customers on commercial products and services.
  • •Serve as main point of contact for Premier and Core client interactions.
  • •Provide initial support for products including Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry; route treasury requests to specialists.
  • •Track all issues or requests by creating service requests in the CRM, follow confidentiality and departmental policies, and meet call center quality and performance standards.

Key Requirements

  • •High school education or equivalent.
  • •Minimum two (2) years of previous customer service or commercial experience preferred.
  • •Able to perform data entry and basic computer skills.
  • •Knowledge of banking products and procedures helpful.
  • •Excellent customer service, telephone communication, and clear explanation of information.
Experience:2+ years
Education:High School
Skills:Customer serviceCommunicationProblem solvingAttention to detail
Tech Stack:CRMData entryDatabase

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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