Key Account Manager

Philips
Kuala Lumpur
Full timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: []

Own end-to-end account relationships for key customers by understanding their needs and delivering tailored solutions. Collaborate with marketing, services, and supply chain teams to create aligned offers, build and execute annual customer account plans, and conduct market and competitive analysis to improve sales strategy. Track performance through CRM opportunity management, win/loss insights, pipeline visibility, and accurate forecasting to drive long-term loyalty and growth.

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Philips
Philips
1 month ago

Key Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 32 days agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own end-to-end account relationships for key customers by understanding their needs and delivering tailored solutions. Collaborate with marketing, services, and supply chain teams to create aligned offers, build and execute annual customer account plans, and conduct market and competitive analysis to improve sales strategy. Track performance through CRM opportunity management, win/loss insights, pipeline visibility, and accurate forecasting to drive long-term loyalty and growth.
Location: Kuala Lumpur
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain strong relationships with key customers by understanding their needs and delivering tailored solutions.
  • •Collaborate with marketing, services, and supply chain teams to create aligned offers and execute customer-tailored sales actions.
  • •Create and execute annual customer account plans to drive sustained business growth for assigned accounts.
  • •Conduct regular market analysis to understand competitive dynamics, identify trends, and provide insights to improve sales strategies.
  • •Own end-to-end CRM opportunity management (renewals, conversions, win backs, upgrades, lifecycle) and ensure win/loss insights, KPI adherence, and accurate forecasting.

Key Requirements

  • •Bachelor's degree or vocational education in Business Administration, Sales, Marketing, or equivalent.
  • •Bachelor's or minimum 4 years of experience in account management, client relationship management, partner sales operations, sales operations, business development, or equivalent.
  • •Ability to develop and execute annual customer account plans with clear targets and strategic actions.
  • •Strong skills in market analysis, understanding competitive dynamics, and identifying emerging trends.
  • •Experience using CRM to manage opportunities, maintain accurate pipeline visibility, and support forecasting.
Experience:4+ years
Education:Bachelor's in Business Administration, Sales, Marketing

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn