Avi-spl

3 weeks ago

Rep, Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the initial point of contact for customers reaching the Global Service Operations Center, providing timely technical support to restore functionality for ProAV, video conferencing, and unified communication solutions. Investigate, resolve, or escalate incidents using remote monitoring and management tools. Coordinate incident creation and escalation with GSOC teams, respond to automated alerts, document interactions, and follow training and certification updates to improve uptime and device adoption.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Adhere to client Service Level Agreement (SLA) terms and conditions.
•Maintain a positive, empathetic, and professional attitude towards customers.
•Investigate, resolve, or escalate incidents to restore functionality to client assets.
•Use remote monitoring and management applications to detect, respond to, and manage incidents.
•Document customer interactions and follow up on open issues with escalation groups; participate in training and keep certifications updated as approved.

Key Requirements

•Provide prompt, efficient technical support for ProAV, video conferencing, and unified communication solutions.
•Follow documented operating procedures and escalation criteria when handling incidents.
•Communicate professionally and clearly with customers and internal teams via verbal and written skills.
•Be an analytical, process-oriented self-starter who can work independently and meet deadlines.
•Demonstrate structured problem-solving, time management, and attention to detail while balancing changing priorities.

Skills:CommunicationInterpersonal skillsAnalytical thinkingStructured problem-solvingTime management

Languages:English

Company Brief

Avi-spl

Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn

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Avi-spl

3 weeks ago

Rep, Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Adhere to client Service Level Agreement (SLA) terms and conditions.
•Maintain a positive, empathetic, and professional attitude towards customers.
•Investigate, resolve, or escalate incidents to restore functionality to client assets.
•Use remote monitoring and management applications to detect, respond to, and manage incidents.
•Document customer interactions and follow up on open issues with escalation groups; participate in training and keep certifications updated as approved.

Key Requirements

•Provide prompt, efficient technical support for ProAV, video conferencing, and unified communication solutions.
•Follow documented operating procedures and escalation criteria when handling incidents.
•Communicate professionally and clearly with customers and internal teams via verbal and written skills.
•Be an analytical, process-oriented self-starter who can work independently and meet deadlines.
•Demonstrate structured problem-solving, time management, and attention to detail while balancing changing priorities.

Skills:CommunicationInterpersonal skillsAnalytical thinkingStructured problem-solvingTime management

Languages:English

Company Brief

Avi-spl

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn