Customer Success Technical Advisor

Trend Micro
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer engagement","Relationship management","Risk identification","Communication","Customer adoption"]

Own the post-sales lifecycle for assigned enterprise customers while acting as a trusted cybersecurity advisor. Help customers successfully adopt and operationalize the TrendAI security platform by guiding security architecture, threat detection strategies, and integrations into security operations. Drive measurable value, monitor adoption, manage customer health, and support renewals and expansions. Partner with Sales and internal teams to improve product adoption and outcomes.

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FursaFursa
Trend Micro
Trend Micro
4 days ago

Customer Success Technical Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the post-sales lifecycle for assigned enterprise customers while acting as a trusted cybersecurity advisor. Help customers successfully adopt and operationalize the TrendAI security platform by guiding security architecture, threat detection strategies, and integrations into security operations. Drive measurable value, monitor adoption, manage customer health, and support renewals and expansions. Partner with Sales and internal teams to improve product adoption and outcomes.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as primary post-sales owner for assigned customer accounts and lead ongoing customer engagement aligned to security and business priorities.
  • •Manage customer lifecycle activities including onboarding/adoption planning, success planning, executive business reviews, adoption monitoring, customer health management, and renewal support.
  • •Provide technical advisory on security architecture, threat detection strategies, and operational best practices; conduct architecture discussions and technical reviews for effective platform deployment and optimization.
  • •Drive value realization by ensuring customers achieve measurable outcomes, tracking and communicating platform value/ROI, and improving security maturity and operational effectiveness.
  • •Collaborate with Sales for account strategy, renewals, and growth opportunities; partner internally with Sales Engineering, Product Management, and Threat Research teams to improve capabilities and customer experience.

Key Requirements

  • •7+ years of experience in cybersecurity roles such as security architect, security consultant, security engineer, technical account manager, or technical advisor.
  • •Strong understanding of cybersecurity domains including endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture.
  • •Experience working directly with enterprise security teams and CISOs.
  • •Strong customer engagement and relationship management skills.
  • •Ability to communicate effectively with both technical and executive stakeholders.
Experience:CybersecurityEnterprise securitySOCXDR
Skills:Customer engagementRelationship managementRisk identificationCommunicationCustomer adoption
Certifications:CISSPCISMCCSPGIAC
Tech Stack:TrendAIXDREndpoint protectionCloud securityIdentity securityAI-driven threat detectionNISTCISZero TrustMITRE ATT&CKSecurity architectureSOC operationsThreat detection

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn