Manager, Account Executives (SMB)

Intercom
San Francisco, Chicago
Workplace: HybridFull timeUSD 247,860 - 296,055 annuallyFunction: SalesSkills: ["Leadership","Cross-functional collaboration","Communication","Forecasting","Talent development"]

Lead a team of Account Executives driving new business revenue for North America, with a focus on Fin. Own sales strategy execution, forecasting, and pipeline performance, setting KPIs and managing outcomes through CRM and reporting. Partner cross-functionally with marketing, product, and customer success to build value-led go-to-market plans and ensure seamless customer handoffs while reporting performance to senior leadership.

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FursaFursa
Intercom
Intercom
15 hours ago

Manager, Account Executives (SMB)

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead a team of Account Executives driving new business revenue for North America, with a focus on Fin. Own sales strategy execution, forecasting, and pipeline performance, setting KPIs and managing outcomes through CRM and reporting. Partner cross-functionally with marketing, product, and customer success to build value-led go-to-market plans and ensure seamless customer handoffs while reporting performance to senior leadership.
Location: San Francisco, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Define and implement sales strategies for the North American Commercial segment in partnership with senior leadership.
  • •Oversee development of sales plans and tactics aligned to company goals and regional market dynamics, ensuring timely follow-ups and deal closures.
  • •Set clear performance expectations and KPIs for Account Executives; track results using CRM and reporting dashboards and analyze sales metrics.
  • •Partner with marketing, product, and customer success to develop tailored go-to-market strategies and ensure seamless customer experiences.
  • •Regularly report team performance, pipeline, and market conditions; provide data-driven recommendations to optimize processes and achieve growth targets.

Pay and Benefits

Salary: USD 247,860 - 296,055 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years in a quota-carrying new business IC role with proven success.
  • •3+ years management experience leading sales teams.
  • •Previous experience building and executing outbound sales motions.
  • •Strong forecasting skills to accurately forecast revenue and revenue trends.
  • •Proven experience teaching and developing top sales talent.
Experience:Outbound salesSaaS
Skills:LeadershipCross-functional collaborationCommunicationForecastingTalent development
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn