OpenAI

5 months ago

AI Support Engineer, Government - San Francisco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Join OpenAI’s post-AGI support team to troubleshoot complex issues for public sector customers, act as a product expert across OpenAI platforms, and collaborate with engineering and Go-To-Market teams to scale support operations. You’ll resolve technical problems, automate recurring tasks, and drive improvements in response times and service levels within a hybrid work model based in San Francisco.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Government & Public Administration

Key Responsibilities

•Support public sector customers, including U.S. Government agencies and teams operating under FedRAMP requirements, by troubleshooting complex issues and translating security and compliance needs into clear next steps.
•Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
•Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
•Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
•Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

Pay and Benefits

Salary: USD 180,000 - 260,000 annually

Equity and Bonus:Equity

Key Requirements

•8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.
•Comfortable using emerging technologies (e.g., Codex, ChatGPT, OpenAI API) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools.
•Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
•Ability to question established norms, identify root causes, and proactively drive innovation and process improvements.
•Strong collaboration and communication skills with a track record of building relationships with customers and cross-functional teams.

Experience:8+ yearsSaaSAIOpenAI

Education:Bachelor's

Skills:CommunicationProblem-solvingCritical thinkingCollaborationOwnership

Tech Stack:PythonOpenAI APIChatGPTCodex

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor

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OpenAI

5 months ago

AI Support Engineer, Government - San Francisco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Government & Public Administration

Key Responsibilities

•Support public sector customers, including U.S. Government agencies and teams operating under FedRAMP requirements, by troubleshooting complex issues and translating security and compliance needs into clear next steps.
•Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
•Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
•Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
•Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

Pay and Benefits

Salary: USD 180,000 - 260,000 annually

Equity and Bonus:Equity

Key Requirements

•8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.
•Comfortable using emerging technologies (e.g., Codex, ChatGPT, OpenAI API) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools.
•Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
•Ability to question established norms, identify root causes, and proactively drive innovation and process improvements.
•Strong collaboration and communication skills with a track record of building relationships with customers and cross-functional teams.

Experience:8+ yearsSaaSAIOpenAI

Education:Bachelor's

Skills:CommunicationProblem-solvingCritical thinkingCollaborationOwnership

Tech Stack:PythonOpenAI APIChatGPTCodex

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor