Supervisor

Apparel Group
Bahrain
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Leadership","Communication","Problem-solving","Teamwork","Customer service"]

Supervise team members during each shift to ensure standards for people, product, cleanliness, and exceptional guest experience. Lead by example in hospitality, respond to guest issues and complaints, and provide ongoing direction, training, and coverage. Enforce Tim Hortons operating standards, manage shift cash procedures, keep operations efficient via the work schedule, complete required documentation, and ensure health & safety compliance and reporting.

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FursaFursa
Apparel Group
Apparel Group
1 year ago

Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 2 years ago

Job Summary

Supervise team members during each shift to ensure standards for people, product, cleanliness, and exceptional guest experience. Lead by example in hospitality, respond to guest issues and complaints, and provide ongoing direction, training, and coverage. Enforce Tim Hortons operating standards, manage shift cash procedures, keep operations efficient via the work schedule, complete required documentation, and ensure health & safety compliance and reporting.
Location: Bahrain
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Lead by example and supervise team member activities during shift to meet standards for people, product, cleanliness, and guest experience.
  • •Provide ongoing direction, monitor performance, and ensure training and orientation for new team members.
  • •Respond to guests with friendliness and urgency, resolve service complaints, and reinforce positive hospitality behaviors.
  • •Enforce Tim Hortons operating standards, ensure merchandising and stocking, supervise duties completion, and maintain shift operational efficiency.
  • •Handle shift cash procedures, complete required shift documentation, escalate issues, and ensure health & safety compliance and reporting.

Key Requirements

  • •Demonstrate leadership to provide ongoing direction, training, and orientation for new team members.
  • •Respond immediately to shift issues and manage optimal team member coverage throughout busy periods.
  • •Enforce hospitality behaviors and handle guest complaints in a timely way to resolve problems.
  • •Comply with and enforce Tim Hortons operating standards, store policies, and food safety requirements.
  • •Follow safe work practices, PPE requirements, and report injuries, accidents, unsafe conditions, and security incidents.
Skills:LeadershipCommunicationProblem-solvingTeamworkCustomer service
Languages:English

Company Brief

Apparel Group
Apparel Group is a global fashion and lifestyle retail conglomerate operating a portfolio of international and homegrown brands across store and online channels, managing franchising, wholesale and retail operations across the Middle East, Asia and beyond.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1996
WebsiteLinkedIn