Lead Technical Support Engineer

Netradyne
Bengaluru
Full timeFunction: Customer Support (Service Desk)Experience: 6-8 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer relationship","Collaboration","Ability to work under pressure"]

Serve as a first-level liaison between customers and teams at Netradyne, troubleshooting and resolving technical issues reported for connected vehicle platforms. Diagnose problems via phone, chat, and remote tools; perform root-cause analysis; and escalate critical cases with technical detail. Collaborate with engineering, QA, and product while maintaining accurate ITSM documentation and working rotating shifts in a 24x7x365 operations environment.

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FursaFursa
Netradyne
Netradyne
12 hours ago

Lead Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a first-level liaison between customers and teams at Netradyne, troubleshooting and resolving technical issues reported for connected vehicle platforms. Diagnose problems via phone, chat, and remote tools; perform root-cause analysis; and escalate critical cases with technical detail. Collaborate with engineering, QA, and product while maintaining accurate ITSM documentation and working rotating shifts in a 24x7x365 operations environment.
Location: Bengaluru
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot and resolve customer-reported issues via phone, chat, and remote tools.
  • •Perform root cause analysis and recommend corrective actions for recurring or complex issues.
  • •Collaborate with engineering, QA, and product teams to resolve technical challenges.
  • •Handle support rotations, incident escalation, and follow-ups with customers.
  • •Maintain proper case documentation and escalate unresolved or critical issues with supporting technical details.

Key Requirements

  • •6–8 years of technical support experience, preferably with SaaS or cloud-based platforms.
  • •Basic SQL knowledge and working experience with databases such as Postgres or MySQL.
  • •Hands-on experience with REST APIs and webhooks for troubleshooting customer issues.
  • •Familiarity with ITSM tools such as ServiceNow, JIRA, or Salesforce.
  • •Ability to analyze root causes of complex customer issues and communicate findings clearly while working shifts under pressure.
Experience:6-8 yearsSaaSCloudConnected vehicle platformsInternational customer supportITSMREST APIs
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer relationshipCollaborationAbility to work under pressure
Languages:English
Tech Stack:SQLPostgresMySQLServiceNowJIRASalesforceREST APIsWebhooksDockerKubernetesMicroservicesPythonShellJavaITSM

Company Brief

Netradyne
Provides AI-driven fleet safety and driver performance solutions using computer vision and edge analytics to monitor driving behavior, prevent collisions, and optimize fleet operations for commercial vehicle operators.
Industry: Logistics
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Sunnyvale, United States
Founded: 2015
Website