Client Support Specialist (Workplaces - B2B)

Clipboard Health
Johannesburg
Workplace: RemoteFull timeUSD 12,000 - 24,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Customer service","Ownership"]

Frontline B2B client support specialist delivering voice-based and email support to workplace customers. You’ll resolve shift, payment, and platform issues, navigate Zendesk and the Clipboard Health portal, and collaborate cross-functionally to improve customer experiences and reduce churn in a remote, fast-paced environment.

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Clipboard Health
Clipboard Health
7 months ago

Client Support Specialist (Workplaces - B2B)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Frontline B2B client support specialist delivering voice-based and email support to workplace customers. You’ll resolve shift, payment, and platform issues, navigate Zendesk and the Clipboard Health portal, and collaborate cross-functionally to improve customer experiences and reduce churn in a remote, fast-paced environment.
Location: Johannesburg
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •This is primarily a voice-based role, with additional responsibilities that include handling emails as needed.
  • •Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time.
  • •Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation.
  • •Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary.
  • •Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

Pay and Benefits

Salary: USD 12,000 - 24,000 annually

Key Requirements

  • •Open to candidates of all experience levels and no specific degree required; able to handle business customers professionally and solve problems effectively.
  • •Strong communication skills in clear, professional English (spoken and written).
  • •Customer-centric mindset with ownership of problems and accountability.
  • •Proactive problem-solving with ability to think critically and provide long-term solutions for customers.
  • •Ability to work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather necessary information.
Experience:HealthcareOn-demand workforce
Skills:CommunicationEmpathyProblem-solvingCustomer serviceOwnership
Languages:English
Tech Stack:ZendeskClipboard Health portal

Company Brief

Clipboard Health
Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor