Technical Services Engineer

MongoDB
Mexico City
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Customer service","Collaboration","Calm under pressure","Rapid learning"]

Advise MongoDB customers on complex issues across the MongoDB ecosystem—database server, drivers, and cloud services like Atlas and Cloud Manager. Work directly with large customers to troubleshoot architecture, performance, recovery, and security, while guiding best practices for running MongoDB at scale. Build and maintain support tools for diagnostics, contribute to internal projects, and ramp/mentor new team members.

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FursaFursa
MongoDB
MongoDB
1 day ago

Technical Services Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Advise MongoDB customers on complex issues across the MongoDB ecosystem—database server, drivers, and cloud services like Atlas and Cloud Manager. Work directly with large customers to troubleshoot architecture, performance, recovery, and security, while guiding best practices for running MongoDB at scale. Build and maintain support tools for diagnostics, contribute to internal projects, and ramp/mentor new team members.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Advise customers and solve complex MongoDB problems across the ecosystem (server, drivers, and cloud services like Atlas/Cloud Manager).
  • •Troubleshoot customer issues spanning architecture, performance, recovery, and security, using methodologies for running MongoDB at scale.
  • •Collaborate with product management and development teams to advocate for customer needs.
  • •Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
  • •Mentor and ramp new team members and drive initiatives to build knowledge of new MongoDB product lines.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •Systems engineering experience including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
  • •Strong understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS).
  • •Storage engineering experience including NAS, SAN, SSD, multi-pathing, and caching.
  • •Experience building and maintaining mission-critical production database systems.
  • •Ability to read code and basic scripting in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript/node.js, or Go.
Experience:DatabasesNoSQLCloud
Skills:Problem-solvingCustomer serviceCollaborationCalm under pressureRapid learning
Certifications:MongoDB Certified DBA Associate
Languages:English
Tech Stack:MongoDBAtlasCloud ManagerLinuxDNSTCP/IPSSL/TLSNASSANSSDI/O tuningCachingJavaPythonRubyCC++C#JavaScriptNode.js

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
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