Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 18.69 - 26.14 hourlyFunction: Sales0Skills: ["Communication","Relationship-building","Consultative selling","Organizational skills","Self-motivation"]

Serve as a counter sales and product expert for plumbing and HVAC contractor customers, helping them choose the right parts and solutions. Engage customers in person, by phone, and via email; use catalogs and manufacturer databases to find accurate information; and process transactions with a high level of accuracy. Drive sales growth through upsell and cross-sell, manage special orders and follow-ups, and maintain inventory and a professional counter environment while following safety practices.

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FursaFursa
Ferguson
Ferguson
2 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a counter sales and product expert for plumbing and HVAC contractor customers, helping them choose the right parts and solutions. Engage customers in person, by phone, and via email; use catalogs and manufacturer databases to find accurate information; and process transactions with a high level of accuracy. Drive sales growth through upsell and cross-sell, manage special orders and follow-ups, and maintain inventory and a professional counter environment while following safety practices.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Learn and apply product knowledge of plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions, manage special orders/back-orders, and assist with inventory management and occasional warehouse duties while maintaining a safe, organized counter environment.

Pay and Benefits

Salary: USD 18.69 - 26.14 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing or related industry experience preferred.
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Digital literacy and ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs. and stand for extended periods; forklift experience preferred.
Experience:0PlumbingHVACCustomer serviceSales
Skills:CommunicationRelationship-buildingConsultative sellingOrganizational skillsSelf-motivation

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn